How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sue Ryder Direct Reviews | https://www.feefo.com/reviews/sue-ryder-direct-limited reviews

146 out of 2,420 reviews

Time:

Past year

AB Thomas

22 days ago

Date of purchase: 08/08/2024

What AB Thomas said about Sue Ryder Direct:

Fast

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

Trusted Customer

22 days ago

Date of purchase: 08/08/2024

Excellent easy transaction with good delivery

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

Trusted Customer

23 days ago

Date of purchase: 07/08/2024

Arrived on time and in good packaging and condition.

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

Trusted Customer

24 days ago

Date of purchase: 10/08/2024

The item exceeded my expectations. I will order it again soon. Nice shop

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

Jennifer Harding

Godalming

1 month ago

Date of purchase: 30/07/2024

What Jennifer Harding said about Sue Ryder Direct:

No problems so far but need to see how they resolve the issues I have with the product

Melanie

Sue Ryder Direct

1 month ago

Hi, We were so sorry to read this review, please by all means contact our Customer Service Team on sales@sueryder.org who would be more than happy to assist you with your enquiry. Kind regards Sue Ryder Customer Service Team

Melanie

Sue Ryder Direct

25 days ago

Hi, Thank you for the confirmation email to advise we have satisfactorily resolved your issue. As a charitable organisation, we work very hard to maintain a good feedback score and equally good customer service. therefore please may we ask you amend your feedback. Many thanks Kind regards Sue Ryder Customer Service

Jennifer Harding

24 days ago

Issue resolved promptly and very satisfied with the service.

Product reviews

Denise Board

Erith kent

26 days ago

Date of purchase: 08/08/2024

What Denise Board said about Sue Ryder Direct:

Information on product was clear and concise . Delivery was on time as per the emails received and slot . I was totally satisfied with service provided

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

If your house is properly built with perfect walls this is ideal . Ours is not the case so quite a lot of messing about to make it fit. But it kept my granddaughter from falling out my back door today

...

Read all

Melanie

Sue Ryder Direct

11 days ago

Thank you for taking the time to review our product. We are so pleased you like it and hope you come back again in the future! Kind regards, Sue Ryder Customer Service Team

Richard Simpson

Leicester

26 days ago

Date of purchase: 08/08/2024

What Richard Simpson said about Sue Ryder Direct:

Service was spot on, despatched and delivered promptly by DPD. Also emails kept me informed of delivery status.

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

Trusted Customer

1 month ago

Date of purchase: 30/07/2024

I’ll let you know when I receive my goods

Melanie

Sue Ryder Direct

28 days ago

Hi, Thank you so much for your order, we hope this has arrived satisfactorily and you are happy with your purchase. Please could you amend your feedback if you would be so kind please. Many thanks Kind regards Sue Ryder Customer Service Team

Trusted Customer

26 days ago

I have received it now and it’s loved by all the grandchildren,can’t recommend it enough there’s so much play with it

Product reviews

Joanne Towell

Baldock

28 days ago

Date of purchase: 06/08/2024

What Joanne Towell said about Sue Ryder Direct:

Very prompt and efficient. Very neatly packaged- I thought the vacuum wrapping of the larger rug for transportation was genius! Good communication from the seller.

Melanie

Sue Ryder Direct

11 days ago

Thank you so much for your review of our service. Your order and support are both very much appreciated. Kind regards Sue Ryder Customer Service Team

Product reviews

Trusted Customer

1 month ago

Date of purchase: 04/08/2024

Quick but no support when things are wrong.

Melanie

Sue Ryder Direct

28 days ago

Product reviews

Not received a review invite?

About Sue Ryder Direct

Brand new and exclusively sourced by Sue Ryder. 100% of our profits help us provide palliative, neurological and bereavement support.

Read all

02075545900 Opt. 7

Sheaf Close, Lodge Farm Industrial Estate, Northampton, Northamptonshire, NN5 7UL, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Sue Ryder Direct Reviews

Lego Ninjago Kids Lunch Box Drink Bottle SetMore reviews of this product (1)View product website

Beko 8kg Washing Machine White ECOWMB81445LW_WHGood item, had to put on empty wash 6 times to get rid of black Debris that kept coming out of the drum, but on the whole a good purchase with excell...More reviews of this product (1)View product website

Wedding Certificate Holder Wooden, NaturalThe box arrived on time and as described. Looking forward to giving as a wedding gift.More reviews of this product (1)View product website

4 Tier Foldable Indoor Outdoor Clothes Airer Drying Rack Stainless SteelThe item exceeded my expectations and the delivery was speedy. I will purchase it again.More reviews of this product (9)View product website

Pop Up Beach Tent Instant Portable Sun Shelter for 3-5 PersonsThe tent arrived in good time. It popped up without an issue and was fine for our needs. HOWEVER the closing it down instructions are not clear at a...More reviews of this product (7)View product website

Retractable Stair Gate Extra Wide Black 150cm x 86cmIf your house is properly built with perfect walls this is ideal . Ours is not the case so quite a lot of messing about to make it fit. But it kept my...More reviews of this product (1)View product website

SAIJI Laptop Tray Adjustable Height and Angle Foldable LegsFantastic bargain. I spotted the same item on Amazon and it was twice the price of what I paid with Sue Ryder, and that was paying for postage and pac...More reviews of this product (3)View product website

Construction Truck Toys Vehicle Set Age 3+I haven’t received it yet so if you could find out why I be much appreciated but I’ll do a review when it comes for youMore reviews of this product (1)View product website

Black & Silver Hallway Runner Non-slip Rug 80 x 150 cmA little smaller than it looked in the photo, however I probably should have compared the measurements given.! It fitted the space I put it well and f...More reviews of this product (1)View product website

Blivener Luxury Shaggy Soft Rug Faux Fur Coffee 180x270cmGreat condition. Feels quite luxurious underfoot. Decent size. Very good value. Very prompt despatch and delivery.More reviews of this product (1)View product website

Pack of 2 Deep Stackable Plastic Storage Organiser BoxArrive as singular large drawer. No response when contacted them.More reviews of this product (1)View product website

Light Up LED I Love You Letter Sign Party DecorationArrived broken. Have tried contacting them twice. No response.More reviews of this product (1)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?