How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

SureStore Reviews | Customer Service Reviews for https://www.feefo.com/reviews/surestore | Feefo

Displaying all 971 reviews

Trusted Customer

2 years ago

Date of purchase: 22/03/2022

Very helpful and patient with many changes of dates., ready to accommodate our requirements.

Jon

SureStore

2 years ago

Thank you! Last minute changes of dates and circumstances are all part of the fun for us!

See full customer review

Mike Wane

2 years ago

Date of purchase: 19/03/2022

What Mike Wane said about SureStore:

Easy to set up staff very helpful and peace of mind.

Jon

SureStore

2 years ago

Fantastic to hear it Mike, thank you!

See full customer review

Trusted Customer

2 years ago

Date of purchase: 30/12/2021

The staff at sure store in cannock are so lovely and helpful. Unfortunately although on your website you advertise the first 2 months half price, I was quoted 2 months half price, on the day I moved h

...

Read all

Jon

SureStore

2 years ago

Sorry to hear your feedback. Unfortunately our offers are led very much by our availabilility. If your requirement was for a less readily available space, different offers would be available in this case. I have fed back your comments to the team in store.

Trusted Customer

2 years ago

I had booked a 100 sq metre room, but on the day I was moving we realised we would require more storage. I was told I could have kept the 100 sq metre room and have another 100 sq metre which worked out to be the same price. I decided to put everything together. The storage was available on the day with no trouble. It's very disappointing, as it was the advert saying 50% off for the first 8 weeks that made me use surestore. If the reduction that I was promised could be made I would be very grateful.

See full customer review

Trusted Customer

2 years ago

Date of purchase: 18/03/2022

Marin the manager was very lovely great customer care very informative nothing too much trouble put me at ease offered me a coffee I also know about his curries and chocolates lol

Jon

SureStore

2 years ago

Thank you so much, Chef Martin is delighted by your feedback!

See full customer review

Fadi Rajoub

2 years ago

Date of purchase: 19/03/2022

What Fadi Rajoub said about SureStore:

Amazing service, amazing staff, clean and new, the most important great prices

Jon

SureStore

2 years ago

As a brand new facility Fadi, we love hearing how happy you are with what we have built. Thank you.

See full customer review

Hazel Stevens

2 years ago

Date of purchase: 19/03/2022

What Hazel Stevens said about SureStore:

Were very informative and helpful.

See full customer review

Joanne Sawers

2 years ago

Date of purchase: 19/02/2022

What Joanne Sawers said about SureStore:

Be careful when you sign up, it’s marketed as 50% off the first 8 weeks but you only get this if you sign up for 8 weeks at that time. You can’t book 4 weeks with 50% off then rebook for the next 4 we

...

Read all

Jon

SureStore

2 years ago

Hi Joanne, thank you for the feedback. Sorry to hear you feel we were not clear at the point you took your offer. To be clear we do offer a 4 or 8 weeks half price offer on all room sizes, but we do ask our customers choose one offer when they sign up. If you would care to discuss this further please ask the store team to escalate to me personally and I will be happy to chat the situation through with you. Thanks. Jon.

See full customer review

Paul Whittaker

Northwich

2 years ago

Date of purchase: 05/03/2022

What Paul Whittaker said about SureStore:

Excellent service. professionally dealt with and all queries answered.

See full customer review

David Llewellyn

Burntwood, Staffs

2 years ago

Date of purchase: 08/03/2022

What David Llewellyn said about SureStore:

Friendly, helpful and professional staff. Clean bright and easily accessible facilities.

See full customer review

Linda Warren

2 years ago

Date of purchase: 26/02/2022

What Linda Warren said about SureStore:

needed storage unit at sort notice. Gemma at Wigan branch was so helpful, From the first phone call to the last loaded trolley into the unit. She didn't actually load the trolley, or push it to the un

...

Read all

See full customer review