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The Big Cheese Reviews

https://www.tbcandme.com
Rated
Excellent

The UK's leading producer of DIY pest control products for home-use, ethical and humane solutions to solve your pest problem.

Service
4.1
/5
Product
4
/5

5

4

3

2

1

109

20

13

7

19

168

ratings over the past year

Displaying all 437 reviews
DF
David forcey
2 years ago
Date of purchase: 15/02/2022
What David forcey said about The Big Cheese:
Very good service and product. Slight criticism in that I found the website slightly difficult to navigate. Change the silly name - it makes the company sound very amateurish!
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Marketing
The Big Cheese
2 years ago
Hello, It's great to hear you found the service and product to be exceptional, we are very pleased to hear that! With regards to your experience with the website and brand, we are always keen to hear customer feedback, if you could send your comments to support@tbcandme.com, we can log them and investigate how we can improve your experience for the future! Kind Regards, Aidan
Product reviews

5
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AB
Andy Bennett
North Dorset
2 years ago
Date of purchase: 14/02/2022
What Andy Bennett said about The Big Cheese:
Very helpful staff answered my query - I then placed an online order & it arrived well packaged the next day!
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Isabel Keeler
The Big Cheese
2 years ago
Thank you for your positive feedback! I am very pleased we were able to assist you with your order. I hope the use of our products resolves the rodent issue! Please do not hesitate to contact us with any further queries. Thank you
Product reviews

1
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VI
Vinma
2 years ago
Date of purchase: 12/02/2022
Uploaded media
What Vinma said about The Big Cheese:
Service was great but the product was a bit flimsy.
Was replaced quickly
Product reviews

1
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BW
Brian Whiting
2 years ago
Date of purchase: 02/02/2022
What Brian Whiting said about The Big Cheese:
The units bought work very well and am pleased with them; seem tpo be very effective. However, I sent an email query to your customer service and never received a reply, so what more can I say!
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Isabel Keeler
The Big Cheese
2 years ago
Hi Brian. Thank you for your feedback, I am pleased to learn this product is working effectively. Please can you advise the email address you sent your query to? We have searched our mailbox and have received no email from yourself except your order confirmation. Please can you forward your query to Support@tbcandme.com, and we shall respond as soon as possible. We hope for revised feedback when we have helped with your query/queries. Many thanks!
BW
Brian Whiting
2 years ago
It appears that I sent my query to the wrong email address. Query has now been resolved satisfactorily.
Product reviews

1
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NM
Neville Meredith
2 years ago
Date of purchase: 09/02/2022
What Neville Meredith said about The Big Cheese:
Product good hoop size smaller than I wanted delivery 2 days later than quoted
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Isabel Keeler
The Big Cheese
2 years ago
Thank you for your query. I apologise the sizing was smaller than expected. We have created this bin bag holder to be of an average size, and have now included the measurements of the holder on the item description. However, regarding your delivery, I can see from the tracking the order was placed on 9/2/22 after midday and arrived to you on 11/2/22. Unfortunately as stated on our check out shipping terms, we are only able to offer next day delivery on orders placed before midday. I look forward to your comments and hope for revised feedback. Thank you!
Product reviews

1
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KP
Karen Perry
2 years ago
Date of purchase: 21/01/2022
What Karen Perry said about The Big Cheese:
Great service, speedy delivery
Product reviews

2
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RP
Ron Payne
Kidderminster
2 years ago
Date of purchase: 13/01/2022
What Ron Payne said about The Big Cheese:
Excellent service, they did send the wrong stuff but replaced it within two days brilliant.
Product reviews

2
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Trusted Customer
2 years ago
Date of purchase: 12/01/2022
Good price and quick delivery. Goods were well packed.
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Isabel Keeler
The Big Cheese
2 years ago
Thank you for your feedback. We are pleased to hear you received this item promptly.
Product reviews

2
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Trusted Customer
2 years ago
Date of purchase: 11/01/2022
I ordered my mouse traps on a Sunday and they arrived the next Tuesday many thanks for quick retur
Product reviews

2
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Trusted Customer
2 years ago
Date of purchase: 17/01/2022
Service OK and receptionist kindly recommended that I order online as it would be cheaper than ordering over the phone. However, I wanted to reorder Mouse Glue Traps 48 pcs Product Code STV190 which
...
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1
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About The Big Cheese
We care for people and their families and have sympathy when it comes to having to deal with pest problems. We aim to offer ethical and humane solutions and products to help you solve your pest problems.
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01953 881580
Forge House, Little Cressingham, Thetford, Norfolk, IP25 6ND, United Kingdom
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About The Big Cheese
We care for people and their families and have sympathy when it comes to having to deal with pest problems. We aim to offer ethical and humane solutions and products to help you solve your pest problems.