Dear Brian,
Thank you very much for your review regarding your recent agreement with one of our lenders, The Car Finance Company.
As a finance broker we hold the advantageous position of being able to find the best loan provider to suit your needs, and The Car Finance Company are one of the lenders on our panel. I am however very sorry to hear that you experienced troubles whilst dealing with them, it sounds like they didn't handle your application as we would expect and I will be investigating the issues raised very seriously.
I am extremely proud of our team and I hope you felt that we, The Car Loan Warehouse, exceeded your expectations. Unfortunately if we refer a customer to a lender, their level of service reflects on us even though we have no connection at all.
Trust me I will investigate. If you require any additional assistance please do not hesitate to contact us directly.
Kindest regards,
Jonathan Le Roux, Company Director