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The Fragrance Shop Reviews

https://www.thefragranceshop.co.uk
Rated
Excellent
Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

6,322

663

175

80

235

7,475

ratings over the past year

Displaying all 236,943 reviews
MQ
Miss I Quince
1 year ago
Date of purchase: 26/08/2023
What Miss I Quince said about The Fragrance Shop:
I fancied trying a new perfume and ended up buying two one is the new Ciach perfume. m verybpkeased with the recommendation
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS
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NS
Natalie Simkiss
1 year ago
Date of purchase: 28/08/2023
What Natalie Simkiss said about The Fragrance Shop:
Female staff member was so helpfull, shop very clean, overall a great shopping experience, i will deffinately return here again due to my treatment as a customer.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS
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AB
Angela Bergin
Glasgow
1 year ago
Date of purchase: 26/08/2023
What Angela Bergin said about The Fragrance Shop:
Website easy to use, knew what I was looking for.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent feedback. I am really pleased to learn that you found the website easy to navigate and have enjoyed your recent experience with us. I hope you are pleased with the purchase. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
Product reviews

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TP
Tina Cristina Daniela Paulescu
London
1 year ago
Date of purchase: 28/08/2023
What Tina Cristina Daniela Paulescu said about The Fragrance Shop:
The shop assistant was great and impeccable service.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received and would like to thank you for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 28/08/2023
Great prices and friendly staff
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent feedback. I am really pleased to learn that you found the website easy to navigate and have enjoyed your recent experience with us. I hope you are pleased with the purchase. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
1
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J
j -
1 year ago
Date of purchase: 28/08/2023
What j - said about The Fragrance Shop:
Super offer and very happy with service
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
1
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MQ
Ms Rachel Quested
1 year ago
Date of purchase: 28/08/2023
What Ms Rachel Quested said about The Fragrance Shop:
The lady (can’t remember her name :( ) was fab I went in not knowing what i wanted and she gave me a great selection of fragrances to work with and asked if I wanted to join the members club which I d
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
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1
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Trusted Customer
1 year ago
Date of purchase: 27/08/2023
Great efficient service
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received. If there is ever anything we can do to take your 4* review to a 5* please do not hesitate to let us know. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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CV
Camilla Veale
Leeds
1 year ago
Date of purchase: 25/08/2023
What Camilla Veale said about The Fragrance Shop:
Fantastic Service ! My favourite perfume arrived in double quick time at a very reasonable price - thanks The Fragrance Shop
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We really do try to keep our prices competitive, and we are very pleased to hear that you have enjoyed our service. Thank you once again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 27/08/2023
Worst experience being treated unprofessionally
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review. I am truly sorry to hear about the issues you have experienced with your recent in store purchase. This is certainly not the level of service we would expect you to receive. In order for us to look into this further, please can you email us directly at customerservice@thefragranceshop.co.uk with what you have advised in your review, including the time and date of your visit and your contact name and number should you want to be contacted by the stores area manager. I am again very sorry for the issues you experienced in store. Kind Regards, Tom @ TFS
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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01618487111
Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, Lancashire, M17 1BL, United Kingdom
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.