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The Fragrance Shop Reviews

https://www.thefragranceshop.co.uk
Rated
Excellent
Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

6,312

661

175

80

236

7,464

ratings over the past year

Displaying all 236,951 reviews
MB
Miss Sami Bradshaw
Manchester
1 year ago
Date of purchase: 18/08/2023
What Miss Sami Bradshaw said about The Fragrance Shop:
The lady was very helpful and patient. Also friendly. Will definitely be going back to get more perfume. Would also highly recommend
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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MH
Miss Z Hussain
Blackburn
1 year ago
Date of purchase: 18/08/2023
What Miss Z Hussain said about The Fragrance Shop:
Terrible experience, I was not emailed or printed a receipt, called store a dozen times the day after, there was no answer. I was not given the free gift with my purchase of the fragrance Bad Boy Extr
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review. I am truly sorry to hear about the issues you have experienced with your recent in store purchase. This is certainly not the level of service we would expect you to receive. In order for us to look into this further, please can you email us directly at customerservice@thefragranceshop.co.uk with what you have advised in your review, including the time and date of your visit and your contact name and number should you want to be contacted by the stores area manager. I am again very sorry for the issues you experienced in store. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Very Good Customer service and very accommodating staff
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Staff didn't seem to care, and I've purchased perfume on three or four occasions with the promise of free samples,but to this day have never been given any samples! They always say there out of stock!
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review. I am truly sorry to hear about the issues you have experienced with your recent in store purchase. This is certainly not the level of service we would expect you to receive. In order for us to look into this further, please can you email us directly at customerservice@thefragranceshop.co.uk with what you have advised in your review, including the time and date of your visit and your contact name and number should you want to be contacted by the stores area manager. I am again very sorry for the issues you experienced in store. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
You understood my need and budget and gave me good advice accordingly. I was very pleased that I chose this shop .
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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MP
Mr RAJ P
1 year ago
Date of purchase: 18/08/2023
What Mr RAJ P said about The Fragrance Shop:
Very good customer service from Rasmee
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store with Rasmee. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
So very friendly and helpful. Victoria helped to sort out my order having had multiple problems attempting to use online ordering. Will only use shop in future
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store with Victoria. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Very helpful and cheerful staff.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS
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MW
Mr Ryan Wood
1 year ago
Date of purchase: 18/08/2023
What Mr Ryan Wood said about The Fragrance Shop:
Great service, friendly staff
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Excellent 5 stars
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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01618487111
Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, Lancashire, M17 1BL, United Kingdom
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.