First time I tried to buy they said there were issues with my address and the transaction was cancelled. I had joined the membership at extra cost which gave me three discounts. I then purchased aga
...
Read all
Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review.
I am truly sorry to hear about the issues you have experienced with your order.
This is certainly not the level of service we would expect you to receive.
I have requested for a new code to replace the one applied to your cancelled order which will be sent to you via email shortly.
If you do have any other questions in the meantime, please do let us know.
Apologies for the inconvenience.
Kind regards,
Tom @ TFS
Product reviews
Favourite fragrance. The price has increased a lot but the membership discount helps.
0
Share
Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Excellent service and highly recommended.
Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review.
We are so pleased that you were happy with the service you received and would like to thank you for shopping with The Fragrance Shop.
Kind Regards,
Tom @ TFS
Product reviews
0
Share
MP
Ms Heather Parker
1 year ago
Date of purchase: 17/08/2023
What Ms Heather Parker said about The Fragrance Shop:
Helpful and informative staff
Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review.
I am really pleased to hear about the great service you received in store.
Thank you once again for shopping with The Fragrance Shop.
We really hope to see you again soon.
Kind Regards,
Tom @ TFS
Product reviews
Refillable, great size for traveling
0
Share
MB
Ms Shona Baynham
1 year ago
Date of purchase: 17/08/2023
What Ms Shona Baynham said about The Fragrance Shop:
Great service,a very knowledgeable lady ,who helped us pick a new aftershave for hubby
Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review.
I am really pleased to hear about the great service you received in store.
Thank you once again for shopping with The Fragrance Shop.
We really hope to see you again soon.
Kind Regards,
Tom @ TFS
Product reviews
Nice smelling aftershave.good price
0
Share
TT
T t
1 year ago
Date of purchase: 17/08/2023
What T t said about The Fragrance Shop:
Very friendly staff
Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review.
I am really pleased to hear about the great service you received in store.
Thank you once again for shopping with The Fragrance Shop.
We really hope to see you again soon.
Kind Regards,
Tom @ TFS
Product reviews
I’m a happy customer. Always shopping with them
0
Share
MS
Mrs Margaret Shannon
Walsall
1 year ago
Date of purchase: 17/08/2023
What Mrs Margaret Shannon said about The Fragrance Shop:
Not good the
Assistant made a mistake on my purchase and I didn't get my account set up properly
Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review.
I am truly sorry to hear about the issues you have experienced with your recent in store purchase.
This is certainly not the level of service we would expect you to receive.
In order for us to look into this further, please can you email us directly at customerservice@thefragranceshop.co.uk with what you have advised in your review, including the time and date of your visit and your contact name and number should you want to be contacted by the stores area manager.
I am again very sorry for the issues you experienced in store.
Kind Regards,
Tom @ TFS
Product reviews
Love this but the assistant was not so good!!!!!
0
Share
MN
Mrs Brenda Norgate
1 year ago
Date of purchase: 17/08/2023
What Mrs Brenda Norgate said about The Fragrance Shop:
The girls were very helpful wasn’t looking to
buy but there were some good offers on
Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review and comments regarding your store visit.
It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far.
We look forward to seeing you in store again soon.
Kind Regards,
Tom @ TFS
Product reviews
It is not for me but my daughter loves it
0
Share
Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Lovely fragrance for a good price.
Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review.
We really do try to keep our prices competitive, and we are very pleased to hear that you have enjoyed our service.
Thank you once again for shopping with The Fragrance Shop.
Kind Regards,
Tom @ TFS
Product reviews
Value for money. Easy shop on Internet.
0
Share
Trusted Customer
1 year ago
Date of purchase: 17/08/2023
Brilliant and very helpful service, thank you
Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review.
We pride ourselves in delivering outstanding service to our customers, so this is great to hear.
Kind Regards,
Tom @ TFS
0
Share
Trusted Customer
1 year ago
Date of purchase: 17/08/2023
Really helpful staff and a great choice for me and him
Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review.
We pride ourselves in delivering outstanding service to our customers, so this is great to hear.
Kind Regards,
Tom @ TFS
Product reviews
Exactly what I wanted in store
Love al the Paco range this is my first exposure of this one
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.