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The Fragrance Shop Reviews

https://www.thefragranceshop.co.uk
Rated
Excellent
Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

6,307

661

175

80

236

7,459

ratings over the past year

Displaying all 236,955 reviews
Trusted Customer
1 year ago
Date of purchase: 15/08/2023
excellent experience buying perfumes as always
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
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Mrs Jennifer Nasser
Ruckinge, Ashford
1 year ago
Date of purchase: 17/08/2023
What Mrs Jennifer Nasser said about The Fragrance Shop:
Excellent price and service. Prompt delivery as stated.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We really do try to keep our prices competitive, and we are very pleased to hear that you have enjoyed our service. Thank you once again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 11/08/2023
Easy to negotiate and order
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent feedback. I am really pleased to learn that you found the website easy to navigate and have enjoyed your recent experience with us. I hope you are pleased with the purchase. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Lucille
Walton
1 year ago
Date of purchase: 07/08/2023
What Lucille said about The Fragrance Shop:
The staff were so lovely and helpful - so happy to be living near such a great shopping community. Such a change to London 🥰
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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Mr Dean Burton
Medway
1 year ago
Date of purchase: 16/08/2023
What Mr Dean Burton said about The Fragrance Shop:
The Fragrance shop always offers quick,easy and helpful service. I visit most weekends and enjoy getting a new fragrance often. Staff are great at Chatham and Chatham Dockside.
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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S Khan
1 year ago
Date of purchase: 16/08/2023
What S Khan said about The Fragrance Shop:
Lovely lady served me she was respectful, kind and patient with me. She showed me various aftershaves and at the end helped me with my final decision! Will definitely go back
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in the Rochdale store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
User friendly and easy to follow.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review. I am truly sorry to hear about the issues you have experienced with your order. This is certainly not the level of service we would expect you to receive. I have re-raised your two orders awaiting approval to management who will confirm if they can be approved shortly. If you do have any other questions in the meantime, please do let us know. I am again very sorry for the issues you experienced. Kind Regards, Tom @ TFS
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Darren Crisp
Llandudno
1 year ago
Date of purchase: 11/08/2023
What Darren Crisp said about The Fragrance Shop:
Good, fast service. My only criticisms being that the volume of the product could be a lot clearer in future and It would be good if the postage charges were standardised. It would be good if you coul
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review. We are so pleased that you were happy with the service you received. Thank you for your feedback also. We will pass this onto the relevant departments. If there is ever anything more that you think we can do please do not hesitate to let us know. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Mr Paul P
1 year ago
Date of purchase: 14/08/2023
What Mr Paul P said about The Fragrance Shop:
The service I received was very good
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
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MM
Mrs C m
1 year ago
Date of purchase: 15/08/2023
What Mrs C m said about The Fragrance Shop:
The staff are always so pleasant and helpful. Sam has excellent knowledge and a great deal of knowledgeable helping me find the right perfume for my friend. I literally couldn’t remember the name of t
...
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in store with Sam. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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01618487111
Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, Lancashire, M17 1BL, United Kingdom
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.