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The Fragrance Shop Reviews

https://www.thefragranceshop.co.uk
Rated
Excellent
Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

6,307

661

175

80

236

7,459

ratings over the past year

Displaying all 236,955 reviews
MF
Mr martin fox
Scarborough
1 year ago
Date of purchase: 12/08/2023
What Mr martin fox said about The Fragrance Shop:
Lovely team behind the counter. Very polite and cheerful.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Very good service even though the place was busy
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
She was very pleased. and our whole apartment smelled of perfume.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your review. We note that you have given an overall rating of 1 star which does not appear to match your comments. If this was not your intention, reviews can be edited by using the link in your original Review Invite Email. Kind Regards, Tom @ TFS
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MM
Mr John Meakin
1 year ago
Date of purchase: 14/08/2023
What Mr John Meakin said about The Fragrance Shop:
Extremely helpful and friendly service with no pressure to buy. I have become a TFS member which will give really good value in future.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received and would like to thank you for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 13/08/2023
Nice perfumes .
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received and would like to thank you for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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MA
Mr j alizai
1 year ago
Date of purchase: 13/08/2023
What Mr j alizai said about The Fragrance Shop:
Five star.
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received and would like to thank you for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 12/08/2023
One staff hiding behind the counter- sat in a low step- talking to girl I was asking for testers- lots of giggly I personally found it very rude & u helpful will not return to this branch in Aylesbur
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Emily H
The Fragrance Shop
1 year ago
Thank you for your recent review. I am truly sorry to hear about the issues you have experienced with your recent in store purchase. This is certainly not the level of service we would expect you to receive. In order for us to look into this further, please can you email us directly at customerservice@thefragranceshop.co.uk with what you have advised in your review, including the time and date of your visit and your contact name and number should you want to be contacted by the stores area manager. I am again very sorry for the issues you experienced in store. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 13/08/2023
They were fab
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received and would like to thank you for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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MM
M M
Bournemouth
1 year ago
Date of purchase: 13/08/2023
What M M said about The Fragrance Shop:
Excellent customer service at Dalton Park store. Very friendly and extremely knowledgeable with helping me choose a fragrance for a birthday present.
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Emily H
The Fragrance Shop
1 year ago
Thank you so much for your positive review. I am really pleased to hear about the great service you received in the Dalton Park store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS
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Trusted Customer
1 year ago
Date of purchase: 12/08/2023
Good acceptable
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Emily H
The Fragrance Shop
1 year ago
Thank you for your positive review. We are so pleased that you were happy with the service you received. If there is ever anything we can do to take your 3* review to a 5* please do not hesitate to let us know. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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01618487111
Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, Lancashire, M17 1BL, United Kingdom
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About The Fragrance Shop
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.