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The Fragrance Shop Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-fragrance-shop | Feefo

Trusted Customer

1 year ago

Date of purchase: 12/08/2023

Excellent customer service received - I highly recommend this shop as the prices are also good.

Emily H

The Fragrance Shop

1 year ago

Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS

Product reviews

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MA

Mark

Cambridge

1 year ago

Date of purchase: 12/08/2023

What Mark said about The Fragrance Shop:

Huge range of products and very knowledgeable staff.

Emily H

The Fragrance Shop

1 year ago

Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS

Product reviews

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Trusted Customer

1 year ago

Date of purchase: 07/08/2023

I was looking for a fragrance to buy as a gift for a friend. The assistant was very helpful and gave me a good selection of fragrances to try for the price I wanted to pay. My friend was pleased wit

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Emily H

The Fragrance Shop

1 year ago

Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS

Product reviews

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Trusted Customer

1 year ago

Date of purchase: 12/08/2023

Whenever I go in the Fragrance Shop the environment is always so welcoming and friendly. Even if it’s in a mist of rush hour. The people working there are extremely professional and understanding. Som

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Emily H

The Fragrance Shop

1 year ago

Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS

Product reviews

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MC

Ms M Clover

1 year ago

Date of purchase: 11/08/2023

What Ms M Clover said about The Fragrance Shop:

the staff were lovely and gave me their opinion on which of the two fragrances to choose from i was nervous as this was my first big purchase for myself but they were so helpful

Emily H

The Fragrance Shop

1 year ago

Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS

Product reviews

0

Trusted Customer

1 year ago

Date of purchase: 12/08/2023

Really nice and polite approach by the young lady. Excellent professional service!

Emily H

The Fragrance Shop

1 year ago

Thank you for your recent review and comments regarding your store visit. It’s great to hear the level of service you have had has lived to its expectations and we are truly happy that you have had a great journey with us so far. We look forward to seeing you in store again soon. Kind Regards, Tom @ TFS

Product reviews

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KM

Karen Millet

1 year ago

Date of purchase: 10/08/2023

What Karen Millet said about The Fragrance Shop:

Excellent super fast shipping plus free gift

Emily H

The Fragrance Shop

1 year ago

Thank you for your recent feedback. I am really pleased to learn that you received your delivery in a timely fashion and have enjoyed your recent experience with us. I hope you are pleased with the purchase. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS

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MT

Mrs Natalie Taylor

1 year ago

Date of purchase: 12/08/2023

What Mrs Natalie Taylor said about The Fragrance Shop:

Anne was lovely very professional and friendly service.

Emily H

The Fragrance Shop

1 year ago

Thank you so much for your positive review. I am really pleased to hear about the great service you received in store. Thank you once again for shopping with The Fragrance Shop. We really hope to see you again soon. Kind Regards, Tom @ TFS

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MO

Mrs Lisa OSullivan

1 year ago

Date of purchase: 12/08/2023

What Mrs Lisa OSullivan said about The Fragrance Shop:

Great prices and discounts to be had lovely friendly staff

Emily H

The Fragrance Shop

1 year ago

Thank you for your positive review. We really do try to keep our prices competitive, and we are very pleased to hear that you have enjoyed our service. Thank you once again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS

Product reviews

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Trusted Customer

1 year ago

Date of purchase: 11/08/2023

Good customer service. Only challenge I had was the vip card which I thought should not have to be a subscription based card.

Emily H

The Fragrance Shop

1 year ago

Thank you for your recent review. We are so pleased that you were happy with the service you received. Thank you for your feedback also. We will pass this onto the relevant departments. If there is ever anything more that you think we can do to take your 4* review to a 5* please do not hesitate to let us know. Thank you again for shopping with The Fragrance Shop. Kind Regards, Tom @ TFS

Product reviews

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Who can leave a Feefo review?

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