I am sorry to hear of the problems you encountered with your greenhouse, and we welcome any feedback you have regarding the instructions as we write these ourselves and so are able to make changes that can help future customers.
With regards to the miss-drilled part, I am sorry that this occurred and if we had known we would have replaced the part immediately for you. Please let me know if you would like us to do this as we do not put a timescale on reporting missing or faulty parts.
You are right in that we do offer £25 for photographs that we use on our website or in our literature and we really appreciate it when customers forward them to us. Unfortunately due to the volume of photos received we are unable to reply to everyone and so I am sorry if yours wasn't a photo that was suitable.
I would like to assure you that as a Company we care very much about our customers, products and service. Therefore if you have any further issues or concerns, then please do not hesitate to contact me directly.
Kind regards
Alexandria Davies (Customer Services Manager)
