I am sorry to hear of your dis-satisfaction with the service you have received from us, we make every effort to be as flexible as possible with our deliveries and do our best to oblige requests for specific delivery dates as we use our own dedicated transport and drivers to do them.
In your instance I believe delivery was requested end of January or the beginning or February, and that is why we scheduled delivery of your greenhouse for Friday 8th February. Once we have scheduled a date we normally contact you by phone a week to 10 days prior to delivery and if we are not able to get through we leave a message with the proposed date and our number so that you may call back to confirm that date to be convenient.
We appreciate that the date we schedule may not be convenient every time, although we do try and work around it by not requiring anyone to be in and following specific instructions as to where it is to be left. We are happy to reschedule if the date is definately not suitable, so in this instance we look for the next available slot on a run into your area.
As you can imagine we have to work at least 2 weeks ahead of ourselves with dates so that we are able to plan manufacturing and stock and therefore normally rescheduling works out to be 3 to 4 weeks later after the first proposed date.
Sometimes if we have space on a vehicle due to another customer not accepting delivery, then we fill this space with deliveries such as yours.
Once we have a new date for you we will call again at least a week before to confirm with you if possible.
We really do want to ensure that you are both happy with the service you are getting and the end product once you have receievd delivery, and therefore please do not hesitate to contact me to discuss any of the issues raised or details of your order.
Kind Regards
Alexandria Davies (Customer Services Manager)
