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The Present Tree Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-present-tree-ltd | Feefo

1,174 out of 4,720 reviews

Time:

Past year

Tracey Macintosh

24 days ago

Date of purchase: 19/08/2024

What Tracey Macintosh said about The Present Tree:

Great service throughout and short delivery time - ideal.

Product reviews

Nicola McLoughlin

Westbury

24 days ago

Date of purchase: 19/08/2024

What Nicola McLoughlin said about The Present Tree:

Great service very personal and fast

Product reviews

Julie Connor

Liverpool

24 days ago

Date of purchase: 13/07/2024

What Julie Connor said about The Present Tree:

Great service

Product reviews

Joanne Smith

Heanor

24 days ago

Date of purchase: 15/07/2024

What Joanne Smith said about The Present Tree:

Excellent service, great quality products

Product reviews

J Cassidy

24 days ago

Date of purchase: 19/08/2024

What J Cassidy said about The Present Tree:

Great customer support

Product reviews

Trusted Customer

24 days ago

Date of purchase: 16/08/2024

Very efficient service and well tracked the whole way and the time was really accurate

Product reviews

Trusted Customer

24 days ago

Date of purchase: 19/08/2024

Very quick and smooth delivery.

Product reviews

Michelle Laverty

Antrim

24 days ago

Date of purchase: 19/08/2024

What Michelle Laverty said about The Present Tree:

Perfect! Beautifully packaged with personalised message.

Product reviews

Trusted Customer

25 days ago

Date of purchase: 09/07/2024

First class service, accommodating a change to delivery date with no problem. As prior review, a reminder to Royal Mail to deliver a delicate item the right way up would be a good idea. I would highly

...

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Product reviews

A great service from start to finish. I had to change the delivery date, and all was completed with no fuss. The only thing I would suggest is you reinforce with Royal Mail how to deliver these trees.

...

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The Present Tree

17 days ago

We are so sorry to hear that your precious Truffle tree gift was delivered upside down. Your feedback is invaluable so thank you for taking the time to leave such a nice review. I hope you will be happy to hear that our design team have re-designed our protective outer packaging with extra large 'THIS WAY UP' arrows, to stop this from happening again.

Trusted Customer

25 days ago

Date of purchase: 09/08/2024

I asked for the gift to be sent to my friend for her birthday on the 27th August, after the Bank Holiday. However it was dispatched on the 23rd August and unfortunately Royal Mail sent it to the wrong

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The Present Tree

17 days ago

We are incredibly sorry that you've had such an underwhelming experience with the delivery service thus far. Usually speaking, Royal Mail are very reliable and it's such a shame that in this instance you've felt let down. Because we are delivering a natural product the courier will always attempt to deliver and leave the tree gift in a safe place, even if the recipient is not in. This is because if the tree gift is taken away they will not be in a fit state for redelivery the next day etc. If you would like to email our customer happiness team at hello@thepresenttree we will be delighted to help make amends for your disappointment on this occasion.

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About The Present Tree

The Present Tree is an award-winning gift company that specialises in beautifully wrapped tree and plant gifts.

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1 Ballyarnot Road, Crumlin, Co Antrim, Antrim, BT29 4DT, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

These badges verify that The Present Tree’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

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Part of the Treefo initiative

We work with Ecologi to fund tree planting projects in exchange for the reviews collected by The Present Tree

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The Present Tree Reviews

Gift HamperLovely products - the person I sent this to was delighted. Clear website to navigate, great service, ideal to offer free delivery and love the meanin...More reviews of this product (289)View product website

Wild Pear treeExcellent gift - the person I sent this to was delighted with it. Great service and easy website to navigate. Lovely products - love the meanings be...More reviews of this product (128)View product website

Personalised GiftsA lovely engraved plaque, looked and felt like quality.More reviews of this product (74)View product website

Wild Plum treeBought as a gift for friends who recently got engaged. I managed to incorrectly input the date for the plaque, I immediately sent an email this was ac...More reviews of this product (475)View product website

Olive treeLovely plantMore reviews of this product (281)View product website

Premium Garden Gift HamperPackaged very well, the lemon tree was stunning my son loved it .More reviews of this product (51)View product website

Rose bushBest present there is!!!More reviews of this product (82)View product website

Hazel treeThe gift was very well received....it was well packed and it was very healthy. I look forward to gifting a tree againMore reviews of this product (47)View product website

Hawthorn treeThe Present Tree have a very quick service. The tree was beautifully wrapped and presented. I loved that there was information on the meaning and hi...More reviews of this product (132)View product website

Truffle treeWhat a beautiful tree. Superb packaging. This is an exceptional gift of excellent quality, with an appropriate meaning for the receiver. It was incre...More reviews of this product (73)View product website

Truffle treeA great service from start to finish. I had to change the delivery date, and all was completed with no fuss. The only thing I would suggest is you rei...More reviews of this product (73)View product website

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