Dear Valued Customer,
Thank you for taking the time to review our service and product. We are sorry to learn that you are not completely satisfied with your purchase. We always strive to exceed our customer's expectations and if you had contacted us prior to your review, we are confident that a satisfactory outcome would have been achieved. Nonetheless, we will take your comments on board and we hope that you will give us the opportunity to prove that the incident is a one off occurrence.
Kind regards,
Online Services Team