The White Company- UK Stores Reviews

Good afternoon, Thank you for your review. I'm sorry to see your experience hasn't gone as smoothly as it should have and that you were unhappy with the level of our service. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. We would like to ensure you this will be fed back to our team. Kind regards Jane Phipps Store Manager

Good Morning Rita, Thank you for your feedback on FEEFO about your recent shopping experience. My name is Lina and I am the Store Manager of our Canary Wharf store. I was hoping to have the opportunity to speak with you personally in response to the comments you have provided in a FEEFO survey about the service you experienced in store. I’m sorry to see how your recent visit to my store has left you feeling and I would love to have the chance to talk with you so that we can move on positively from this situation. I am grateful that you have taken the time to provide us with your feedback and I can assure you that the comments that you provided have been taken seriously. If you would like to talk further with me please feel free to call me at your convenience on 0203 701 8099 and ask for Lina. I look forward to hearing from you. Kind regards. Lina