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The Wool Company Reviews

https://www.thewoolcompany.co.uk
Rated
Exceptional
Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

877

25

7

3

4

916

ratings over the past year

Displaying all 10,767 reviews
Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Had order confirmed and assurance of speedy delivery of Lambskin Comforter. then received email to say 2-3 weeks delivery. Chose another item (Honey Rug). Next day received first item and day after se
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Trusted Customer
11 years ago
Polite and efficient over the phone but perhaps an unlucky mix up due to a silly email saying my order would not now take the few days to arrive as assured but would now take 2 - 3 weeks. (It came the next day as it happens, but not before I had decided to order a different item as I needed a christening gift speedily).. that arrived too and has been sent back. Would like to know it has arrived and that I have been reimbursed.
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The Wool Company
The Wool Company
11 years ago
Thank you for your review. This was truly a mixup - human error - and we have now improved our system to reduce the risk of this happening again. We are continually working on system improvements. I am sorry we didn't phone you about the return. We do always email customers confirming receipt of returns but I can see that in this case we should have phoned you, for which I apologise. Regards Harry Mayman
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Trusted Customer
11 years ago
Date of purchase: 25/09/2012
Very helpful telephone conversation
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Trusted Customer
11 years ago
Date of purchase: 25/09/2012
Very fast and efficient and helpful service from The Wool Company.
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Trusted Customer
11 years ago
Date of purchase: 25/09/2012
Wonderful staff to speak to & answered my queries
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Fast efficient service
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
It was quick and efficient and the goods are excellent
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Excellent !!!
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Easy to navigate web site.
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Trusted Customer
11 years ago
Date of purchase: 22/09/2012
Delivered quickly, and the gift box was worth paying for
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Trusted Customer
11 years ago
Date of purchase: 19/09/2012
Excellent! No problems at all
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About The Wool Company
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.
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01208 821113
Higher Hill Farm, Cardinham, Bodmin, Cornwall, PL30 4EG, United Kingdom
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About The Wool Company
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.