Had order confirmed and assurance of speedy delivery of Lambskin Comforter. then received email to say 2-3 weeks delivery. Chose another item (Honey Rug). Next day received first item and day after se
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Trusted Customer
11 years ago
Polite and efficient over the phone but perhaps an unlucky mix up due to a silly email saying my order would not now take the few days to arrive as assured but would now take 2 - 3 weeks. (It came the next day as it happens, but not before I had decided to order a different item as I needed a christening gift speedily).. that arrived too and has been sent back. Would like to know it has arrived and that I have been reimbursed.
The Wool Company
The Wool Company
11 years ago
Thank you for your review. This was truly a mixup - human error - and we have now improved our system to reduce the risk of this happening again. We are continually working on system improvements.
I am sorry we didn't phone you about the return. We do always email customers confirming receipt of returns but I can see that in this case we should have phoned you, for which I apologise.
Regards
Harry Mayman
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Trusted Customer
11 years ago
Date of purchase: 25/09/2012
Very helpful telephone conversation
Product reviews
The finest quality that I have found to date. I bought two fleeces. They have washed extremely well too. Well worth the charge. A giant size too.
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Trusted Customer
11 years ago
Date of purchase: 25/09/2012
Very fast and efficient and helpful service from The Wool Company.
Product reviews
Beautifully soft and excellent quality. Love the short pile as it will be very safe for my new great nephew and should minimise fibre fraying.
Not used it yet, but looks great.
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Trusted Customer
11 years ago
Date of purchase: 25/09/2012
Wonderful staff to speak to & answered my queries
Product reviews
The best duvet I have ever used. Keeps you warm & cosy without being too hot. The duvet stays in place all night so you get a long uninterrupted nights sleep.
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Fast efficient service
Product reviews
It was absolutely gorgeous, the photo did not do it justice.
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
It was quick and efficient and the goods are excellent
Product reviews
I had been looking for some time for a soft warm throw. I absolutely love this- the feel and texture; and it is reasonably priced. Its a winner all round for me.
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Excellent !!!
Product reviews
Love my blanket ! Used to have these as a kid, they are just fantastic: warm, light and just perfect !
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Trusted Customer
11 years ago
Date of purchase: 24/09/2012
Easy to navigate web site.
Product reviews
Bigger than expected,even with measurements given.
Does the job
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Trusted Customer
11 years ago
Date of purchase: 22/09/2012
Delivered quickly, and the gift box was worth paying for
Product reviews
Bought as a gift, and mother-in-law was thrilled to bits. I look forward to using it when I next visit her!
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.