Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Thompson & Morgan Reviews

https://www.thompson-morgan.com/
Rated
Excellent

Thompson & Morgan are one of the UK's largest Mail Order Seed and Plant companies.

Service
4.3
/5
Product
4
/5

5

4

3

2

1

5,383

1,503

723

358

504

8,471

ratings over the past year

104,114 out of 104,112 reviews
RC
Rosemary Clarke
Poole
7 years ago
Date of purchase: 28/06/2017
What Rosemary Clarke said about Thompson & Morgan:
T&M are always reliable for the standard of their plants and also for delivery. On the very rare occasion that something goes wrong in transit (IE plants being damaged) there is always an immediate r
...
Read all
Merchant Logo
Natalie
Thompson & Morgan
7 years ago
It's great to read such a wonderful review Rosemary, I'm so pleased to hear that you were and have always been happy with your orders. I'm sorry that we weren't able to replace your Cosmos for you but glad that we could help! Kind regards, Natalie.
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 04/07/2017
Good delivery service. Plants in excellent condition.
Merchant Logo
Natalie
Thompson & Morgan
7 years ago
That's great to hear, thank you for taking the time to post your review. I hope the bees and butterflies love your buddleja just as much as you :) Kind regards, Natalie.
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 29/06/2017
From ordering to delivery was kept informed. Plant delivered in excellent condition.
Merchant Logo
Natalie
Thompson & Morgan
7 years ago
That's great, thank you so much for your review and kind words! Hope they are delicious for you ;) Kind regards, Natalie.
Product reviews

0
Share
PJ
Philip Jerome
Watford
7 years ago
Date of purchase: 30/06/2017
What Philip Jerome said about Thompson & Morgan:
Clear booklet, cheap offers, packed efficiently, delivered on time, quality plants.
Merchant Logo
Natalie
Thompson & Morgan
7 years ago
Thanks so much for your review Philip, great to know your order was easy and smooth for you from start to finish! Kind regards, Natalie.
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 28/06/2017
Quick, efficient service. I gave them as a present so don't have a photo of their progress.
Merchant Logo
Natalie
Thompson & Morgan
7 years ago
I hope the recipient was just as happy with the perennials as you were :) if you are able to get a photo we'd love to see them! Thank you for taking the time to leave your review. Kind regards, Natalie.
Product reviews

0
Share
KB
Keith Broadhurst
Pudsey. West Yorkshire
7 years ago
Date of purchase: 28/06/2017
What Keith Broadhurst said about Thompson & Morgan:
The plants were in excellent condition and I got them earlier than they said they would be arriving.
Merchant Logo
Natalie
Thompson & Morgan
7 years ago
That's great Keith, so lovely to hear that you were delighted with your order! Kind regards, Natalie.
Product reviews

0
Share
NF
Nicki Freeman
7 years ago
Date of purchase: 04/07/2017
What Nicki Freeman said about Thompson & Morgan:
They offer an impressive array of plants, beautifully pictured, sadly the mini specimens received fail to look worth the money paid. Sure with time and nurturing they should develop well, but they wou
...
Read all
Merchant Logo
Faye
Thompson & Morgan
7 years ago
I am truly sorry you feel so disappointed, we do indicate what size plugs will be supplied so customers are aware of what they are ordering. The pictures are to show what can be achieved once fully established. I'm confident that will flourish and establish over time. Thank you for your feedback. ~ Regards Faye
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 30/06/2017
I was disappointed overall because each tray had at least four plugs where the plants were non-existent or badly damaged. They have also been very slow to grow and bloom.
Merchant Logo
Faye
Thompson & Morgan
7 years ago
Thank you for your invaluable feedback, we will look at what we can do to improve on our packaging so this does not occur in the future. I am confident the plants will pick up and bloom once the warmer weather comes back. Thank you for taking the time and trouble to let us know your feedback. ~ Regards Faye
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 29/06/2017
quick delivery
Merchant Logo
Faye
Thompson & Morgan
7 years ago
Thank you for letting us know :) ~ Regards Faye
Product reviews

0
Share
Trusted Customer
7 years ago
Date of purchase: 28/06/2017
Plants delivered in very poor condition but customer service response was very quick. Although i did not want a refund that is what i got, as my request for replacement plants went unanswered
Merchant Logo
Faye
Thompson & Morgan
7 years ago
Sorry to learn that the plants arrive like that and apologise fro the disappointment caused,  but lovely to learn our Customer Service team sorted it out for you. I can see that they refunded you as there were no replacements available, so apologise that you were not advised of this at the time. Thank you for your valued feedback. ~ Regards Faye
Product reviews

0
Share
Not received a review invite?
About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
Read all
0333 400 0033
Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.