How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 104,144 reviews

Julia Gay

7 years ago

Date of purchase: 29/06/2017

What Julia Gay said about Thompson & Morgan:

I ordered 60 garden ready Verbena plants which were on offer. Most had died, many were dehydrated and I was extremely disappointed with my plants. Even those that could be planted have since died. N

...

Read all

Ryan B

Thompson & Morgan

7 years ago

Hi there, thank you for your review. I am really very sorry to hear that your Verbenas did not do well. As you have rightly said, this is not our usual standard. I have left some comments on the product review for you. Please do get in touch with us if there is anything further. Kind regards, Ryan

Product reviews

Clive Yandall

Cardiff

7 years ago

Date of purchase: 29/06/2017

What Clive Yandall said about Thompson & Morgan:

Plants arrived ahead of time - all in good condition and all thriving - especially the Jasminoides - the Creeper, in a smaller pot, is still OK, just aking a little while to get going.

Natalie

Thompson & Morgan

7 years ago

That's great to hear and I'm so pleased you have been delighted with your order which arrived ahead of schedule!

Kind regards

Natalie.

Product reviews

Lorraine Halstead

7 years ago

Date of purchase: 30/06/2017

What Lorraine Halstead said about Thompson & Morgan:

Easy website. Fast order. Packaged well. Good communication

Natalie

Thompson & Morgan

7 years ago

Thanks so much for your lovely review, it's great to hear such positive comments on our website as we have really worked so hard on getting this right! Also, I'm so pleased you were happy with the majority of your order but I'm sorry to read that your poppies have not been very good.

Sadly, I am unable to replace these for you so I have arranged for a voucher to be emailed to the address you have provided with your review. I hope this goes some way to making amends for your disappointment and if you need any help or advice with your poppies, please don't hesitate to get in touch and we'll do everything we can to help!

Kind regards

Natalie.

Product reviews

Laurence Corbett

7 years ago

Date of purchase: 28/06/2017

What Laurence Corbett said about Thompson & Morgan:

Great website easy to order

Ryan J

Thompson & Morgan

7 years ago

Thanks for the feedback!

We are glad you like the new website as much as we do.

Thanks

Ryan J

Product reviews

Eddie Currall

7 years ago

Date of purchase: 28/06/2017

What Eddie Currall said about Thompson & Morgan:

The quality of the plants sent have been very poor quay

Anne

Thompson & Morgan

7 years ago

Hi, I'm so sorry for the poor quality plants you received. I have replaced your plants as they should have arrived in the perfect condition we sent them in. I apologise for your disappointment. I'm sure you'll be happy with your replacements. Regards, Anne

Product reviews

Trusted Customer

7 years ago

Date of purchase: 27/06/2017

Great offer, fast delivery

Natalie

Thompson & Morgan

7 years ago

Thanks so much, I hope we can continue to be of service for you :)

Kind regards

Natalie.

Trusted Customer

7 years ago

Date of purchase: 27/06/2017

Very good

Steve

Thompson & Morgan

7 years ago

Thank you for the review. We strive to provide an excellent customer service every time. Happy gardening! Steve

Alan Rippington

7 years ago

Date of purchase: 27/06/2017

What Alan Rippington said about Thompson & Morgan:

Delivered on time with no errors; Some seed has very short stated life. But for a fiver for 10 packets can't really complain! Does it REALLY cost £1.99 to post them? (I don't believe it!). I wish the

...

Read all

Steve

Thompson & Morgan

7 years ago

Thank you for your feedback I will pass this on the the relevant team. Happy gardening, Steve

Product reviews

Karen Gumm

Westbury

7 years ago

Date of purchase: 27/06/2017

What Karen Gumm said about Thompson & Morgan:

HAD A PROBLEM WITH HALF A TRAY OF FLOWERS BEING VERY DAMAGED WITHIN DAYS REPLACED WITH TWO TRAYS OF THE SAME ORDER AS AN APOLOGY OUTSTANDING CUSTOMER SERVICE

Steve

Thompson & Morgan

7 years ago

Glad your happy, we are proud to maintain a very high standard of customer service. Happy gardening! Regards Steve

Product reviews

Trusted Customer

7 years ago

Date of purchase: 27/06/2017

Bought a special offer on seeds. Great value for money. Arrived quickly haven't sown them yet so can't comment on germination. My only complaint would be that both on the website when ordering and

...

Read all

Steve

Thompson & Morgan

7 years ago

Thank you very much for your review. We're glad to hear that your seeds arrived promptly and that you're more than happy with the value you've received. Thank you also for your constructive. I'll be happy to pass this along to the management team who are constantly reviewing ways to better serve our customer's. Our best regards, Richard

Not received a review invite?

About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

Read all

0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Thompson & Morgan Reviews

Verbena Quartz Mixed F1 Hybrid Garden ReadyAs explained in my previous responseMore reviews of this product (28)View product website

Bluebell CreeperSmall pot. Plant OK but taking a while to get going.More reviews of this product (172)View product website

Trachelospermum jasminoides Star of ToscanaGreat - large pot, excellently packed, - flourishing.More reviews of this product (35)View product website

Geranium Jackpot Mixed F1 Hybrid Garden ReadyGood little plants Packaged wellMore reviews of this product (87)View product website

Foxglove obscuraFast service. Good packagingMore reviews of this product (5)View product website

Poppy Fruit PunchVery limp when arrived. Not looking too good now.More reviews of this product (3)View product website

36 FREE PerennialsSome of the plants dead on arrival and after I planted the rest died as well alerted Thomson and they said a replacement would be sent...More reviews of this product (164)View product website

Osteospermum Collection HardyPoor quality plants sent outMore reviews of this product (32)View product website

Clematis Lucky DipYou can see why they call it a lucky dip!!More reviews of this product (54)View product website

Dwarf Bean BorlottoMore reviews of this product (4)View product website

Cabbage Siberia F1 Hybrid Winter SavoyMore reviews of this product (2)View product website

Celery Red MartineMore reviews of this product (4)View product website

Salad Leaves Bright and SpicyMore reviews of this product (8)View product website

Cabbage Kilaton F1 Hybrid AutumnMore reviews of this product (5)View product website

Cauliflower Clapton F1 Hybrid SummerAutumnMore reviews of this product (7)View product website

Leek Below-Zero F1 HybridMore reviews of this product (6)View product website

Marigold Zenith Mixed F1 Hybrid Garden ReadyProducts strong and healthy despite being end of seasonMore reviews of this product (16)View product website

Begonia Non-Stop Mixed Garden ReadyVery strong robust plantsMore reviews of this product (33)View product website

Garden SnipsSuper little item makes deheading so much easierMore reviews of this product (249)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?