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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

104,114 out of 104,112 reviews

Steven Guest

7 years ago

Date of purchase: 26/06/2017

What Steven Guest said about Thompson & Morgan:

Great speedy service excellent communication

Faye

Thompson & Morgan

7 years ago

We are so pleased to learn you have been happy with our service and communication! ~ Kind regards ~ Faye

Kerry Smith

7 years ago

Date of purchase: 26/06/2017

What Kerry Smith said about Thompson & Morgan:

Half of the plants arrived half dead.

Nikki

Thompson & Morgan

7 years ago

Hi Kerry, Thanks for your feedback. I am so sorry to hear that some of your order has arrived in poor quality. I have commented on your product review with regards to the action that we take. We hope to hear from you soon. Thanks Nikki

Product reviews

Half the plants arrived half dead. One had a tiny root system.

Nikki

Thompson & Morgan

7 years ago

Hi Kerry, I am sorry to learn that this item has arrived in a poor condition, due to the time of year I am sorry to say that these are no longer available for a replacement. If you would like to get in touch via socialmedia@thompson-morgan.com, hopefully there is something else suitable that we can send you, rather than leave a gap in your garden this summer. We look forward to hearing from you soon. Thanks Nikki

Edwin Hedges

7 years ago

Date of purchase: 26/06/2017

What Edwin Hedges said about Thompson & Morgan:

Their quality is very good, their service is excellent. I would recommend any one to use Thompson & Morgan in particular they know what they are in the business for.

Faye

Thompson & Morgan

7 years ago

It is lovely to hear that you have been so happy with our service and products and would recommend us to others. We appreciate your comments. Kind regards ~ Faye

Product reviews

Roy Bingham

7 years ago

Date of purchase: 26/06/2017

What Roy Bingham said about Thompson & Morgan:

Every item I've bought from t&m has been exceptional. All came on time all great quality .just plant and away it goes.. perfect.

Faye

Thompson & Morgan

7 years ago

It is so lovely to hear you have been so impressed with our products and service. ~ Kind regards ~ Faye

Trusted Customer

7 years ago

Date of purchase: 23/06/2017

Always good communicators and reliable delivery dates. The plants I have had have always been in tip top condition, which isn't easy in this hot weather

Faye

Thompson & Morgan

7 years ago

Fantastic! So pleased to hear your plants always arrive in perfect condition and thank you for your review! :) ~ Kind regards ~ Faye

Product reviews

Jonathan Bates

7 years ago

Date of purchase: 26/06/2017

What Jonathan Bates said about Thompson & Morgan:

All died following potting instructions. Replacements free of charge might fare better as 50% plugs looked mouldy on arrival. J E Bates

Nikki

Thompson & Morgan

7 years ago

Hi Jonathan, Thanks for your review, I am sorry to hear of the performance you have experienced with your lavender. I have arranged for a replacement to be sent out to you as soon as stock becomes available. At the moment this is showing as September, however as this is a replacement it will be treated as a priority. If we can be of any further help, please email us at socialmedia@thompson-morgan.com. Thanks Nikki

Akshay Anand

7 years ago

Date of purchase: 26/06/2017

What Akshay Anand said about Thompson & Morgan:

Friendly staff, reasonably responsive to customer enquiries. The team keeps you up to date on the status of your order.

Anne

Thompson & Morgan

7 years ago

Thank you for your review. I'm very pleased that you're happy with how often we keep you up to date with the progress of your order and you find us friendly and helpful. Kind regards, Anne

Product reviews

Trusted Customer

7 years ago

Date of purchase: 23/06/2017

Mostly good although sent one wrong packet of seeds but replaced and sent promptly. The web site is quite clunky to use and could be improved

Ryan B

Thompson & Morgan

7 years ago

Thank you for your review. I am glad to hear that you have been happy with the majority of your order, but I am sorry to hear that there was an error. I am glad that this was sorted out straight away for you. If there is anything further that we can be of help with, please do feel free to email us at socialmedia@thompson-morgan.com. Kind regards, Ryan

Product reviews

Trusted Customer

7 years ago

Date of purchase: 26/06/2017

Seeds arrived promptly and were as described - they all had a decent 'shelf life' left

Anne

Thompson & Morgan

7 years ago

I'm pleased that your seeds arrived promptly. I'm confident that you'll be pleased with the results, too! Kind regards, Anne

Pamela Cooke

7 years ago

Date of purchase: 26/06/2017

What Pamela Cooke said about Thompson & Morgan:

When order did not arrive I asked for a voucher to spend in the future. It was sent very quickly. I have already bought next year's bean seeds.

Anne

Thompson & Morgan

7 years ago

Hi there. Thank you for your kind review. I'm sorry that your original order didn't arrive. However, I'm pleased that you've been able to use your voucher promptly. Kind regards, Anne

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

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