Thompson & Morgan Reviews

Thank you for sending in the photos and your feedback for the fruit salad pre-planted baskets. I have today sent an email to you to look into further for you. Kindest regards Helen from Thompson and Morgan Customer Service Team.

Unfortunately the weather has a lot to answer to regarding the slow performance of young plants this year however, please allow for a further few weeks for this to pick up and create a thriving show in your garden. Kind regards, Hannah, Thompson and Morgan Customer Care

Thank you for your reply and I have sent an email to you today to look into further for you. Kindest regards Helen from Thompson and Morgan Customer Service Team.

Patricia, we are delighted to hear you were happy with your Crassula ovata and found this to be great. We are however, so sorry for any confusion caused with the pot the plant was supplied in. This does show on the photos via our website of how it will arrive but will certainly pass your valuable feedback to our team. Thank you! Kind regards, Hannah, Thompson and Morgan Customer Care

Thank you for your wonderful 5-star review and for sharing your lovely pictures with us. We are delighted to hear that the initial delivery issue was swiftly resolved and that your plants are now flourishing. Your continued trust in us, especially as an annual customer, means a lot. It's fantastic to know that you find the Fruit Salad Basket very pretty and that you would recommend it to others. We're confident that as the weeks go by, you will continue to enjoy their beauty and bounty. Kind regards, Cristina, Thompson & Morgan Customer Care Team

I am sorry to hear the bumper garden collection was not up to standard, your comments will be passed onto the relevant department to be looked into. In the meantime I have sent you an email. Kind regards, Becky Thompson & Morgan Customer Care

We are so sorry to hear this and are keen to ensure the incident is looked into further for you. I have contacted you directly this afternoon and hope we can resolve as soon as possible. Kind regards, Hannah, Thompson and Morgan Customer Care

Thank you for your feedback regarding the Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid. We appreciate your observations. It's important to note that while the pictures may depict the trailing nature of the plants, their trailing growth can take some time to fully develop and may also depend on factors such as sunlight and fertilizer. Once these plants are fully established, with patience and consistent care, they are likely to display the trailing habit as shown. If you have any further questions or need additional guidance on caring for your Begonias, please don't hesitate to reach out to us. We're here to assist you in ensuring your plants thrive. Kind regards, Cristina, Thompson & Morgan Customer Care Team

Robin, we really do appreciate you reporting this issue and can assure you this is certainly not the way we would expect our plants to perform. I do think the weather has a lot to answer for however should not be the cause of 10 dying. I have contacted you directly this morning to ensure the best outcome is reached with our actions and thank you for your patience. Kind regards, Hannah, Thompson and Morgan Customer Care

Thank you so much for your wonderful 5-star review. We are delighted to hear that your perennial collection arrived in good condition and that you've had success potting them on in modules. It's fantastic to know that this collection has been a valuable addition to your garden, providing an abundance of perennials at a great value. Your advice regarding potting them on before planting out is invaluable and will certainly help others achieve the best results with their plants. We greatly appreciate your repeat business and are thrilled to be a part of making your garden flourish. Kind regards, Cristina, Thompson & Morgan Customer Care Team