My trip has been cancelled due to the Middle East war. Tick insurance had refunded the loss of the booking 100% only deducted the excess.
Happy for the refund process.
2
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PG
Paul Gow
Adelaide and kangaroo island
4 months ago
Date of purchase: 08/01/2024
What Paul Gow said about Tick Travel Insurance:
Excellent, easy to do, price competitive, fast turn around with emails and paperwork .
Product reviews
Easy to understand when doing it on computer, plenty of options, competitive prices didn’t need it as holiday run smoothly,but good to know it was there if it didnt
1
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Trusted Customer
4 months ago
Date of purchase: 25/03/2024
Product reviews
Easy to book, literature was easy to follow and I was able to get everything I needed.
0
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MC
Michael Cohn
Terrey Hills NSW
5 months ago
Date of purchase: 29/03/2024
What Michael Cohn said about Tick Travel Insurance:
Disappointed that after my issue with the promotional discount not being applied to the policy when time came to pay and raised this with the product review still nobody from Tick travel insurance has
...
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Product reviews
I purchased the trip insurance and a promotional discount was offered but not delivered when I paid.😟 have communicated this to Tick head office but no satisfaction delivered to refund the 10% discou
...
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David Mayo
Tick Travel Insurance
5 months ago
Hi Michael,
I am really sorry to hear about your experience. Unfortunately, there was an issue with our promotional code. I have asked one of our representatives to contact you as a priority to fix the issue with your policy.
Once again, I apologise for the inconvenience caused.
Regards,
The Tick Insurance Team
MC
Michael Cohn
4 months ago
Still no action from Tick Travel insurance. No phone call or email contact. No after sales service provided. Disappointing as I am in the sales field myself.
3
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Trusted Customer
4 months ago
Date of purchase: 23/02/2024
Great
0
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Trusted Customer
4 months ago
Date of purchase: 05/04/2024
I didn't need to use it
Product reviews
I didn't need to use it so all good
0
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SA
Samantha
4 months ago
Date of purchase: 24/02/2024
What Samantha said about Tick Travel Insurance:
Disappointed
David Mayo
Tick Travel Insurance
4 months ago
Hi Samantha,
I am sorry to hear about the access of your policy documents. I have asked our customer service team to re-send the documents to you. You should receive them today. Please email info@tickinsurance.com.au if you have any questions.
Regards,
Anna
Product reviews
Once purchased, the link in the confirmation email to access travel documents does not work. “Site is under maintenance - for 3 weeks. Have emailed and received no reply in a week. The phone number is
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David Mayo
Tick Travel Insurance
4 months ago
Hey Samantha,
Sorry for the inconvenience, our website was down for maintenance and some customers experienced some issues. You can login by using this link: https://www.tickinsurance.com.au/portal/login
In any case, I have asked our team to re-send your documents.
Regards,
Anna
0
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AG
Andrew Grimditch
Toowoomba
4 months ago
Date of purchase: 26/03/2024
Product reviews
Great price and did everything I wanted.
1
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CR
Craig
Sydney
4 months ago
Date of purchase: 06/04/2024
What Craig said about Tick Travel Insurance:
Poor service.
Over one week waiting for my travel documents,
System down.
Multiple emails
Phone call and left on hold for over forty minutes.
Promised documents within twenty four hours.
Still waiting
...
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Product reviews
I cannot get my travel documents
Email has been sent.
System down for three days
On hold for one hour twenty minutes.
Do not use
Still trying to get documents.
It’s been a week. System still down.
Mul
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