How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Toad Hall Cottages Reviews | Customer Service Reviews for https://www.feefo.com/reviews/toad-hall-cottages | Feefo

Displaying all 11,420 reviews

Trusted Customer

10 years ago

Date of purchase: 13/06/2014

Booking over the telephone excellent, haven't had holiday yet but very satisfied so far.

Toad Hall Cottages

10 years ago

Thank you, we hope that the satisfaction remains and that you enjoy your stay. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 12/06/2014

Site very clear and easy to follow

Toad Hall Cottages

10 years ago

Thank you. We work very hard to make the process as simple as possible for our customers. Have a great stay in picturesque Sherford. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 13/06/2014

We have stayed at several Toad Hall Properties. All have been to a very high standard with excellent nearby help from agents/owners for any problems.What it states in the brochure is what you get in t

...

Read all

Toad Hall Cottages

10 years ago

Many thanks for your comments. We are always close by should there be any problems and as explained below, we ensure all of our descriptions are accurate. We hope you have a great stay in East Prawle. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 09/06/2014

Always exceeds expectations. Exactly as the description in the brochure so another wonderful holiday for us!

Toad Hall Cottages

10 years ago

Thanks for your kind comments. We ensure that we are honest and helpful with our descriptions so that guests can be sure that they will arrive at a property as described and pictured. We're really pleased that you enjoyed your stay and look forward to welcoming you back to the South West soon. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 05/05/2014

From memory the booking procedure seemed good. We will not really be in a position to judge or rate Toad Hall Cottages until we have actually stayed in the accommodation. I am a little puzzled as to w

...

Read all

Toad Hall Cottages

10 years ago

Thank you for your comments. At this stage we are purely asking for feedback on the service that you have received thus far. There are many ways to feedback once your stay has taken place: Via social media Via the assessment form that you are sent upon return from your stay Via the property page (review tab) on our website. We hope you have a great stay in the South Hams. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 07/06/2014

Excellent CS, very friendly and helpful staff

See full customer review

Trusted Customer

10 years ago

Date of purchase: 06/06/2014

Booked over the phone and the woman who took my booking was friendly and polite. The email booking confirmation took 3 days to arrive, but I was warned of this when I booked. Very pleased with what se

...

Read all

Toad Hall Cottages

10 years ago

Thanks for your comments. We are currently putting into place new proceedures to speed up the confirmation process (though it is still immediate with online bookings). We hope that you have a great stay near Salcombe. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 09/06/2014

good service and all staff very helpful.

Toad Hall Cottages

10 years ago

Thank you, we really hope that you have a great stay in Looe. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 08/06/2014

they seriously need to address their website booking issues! also after taking the time to find us another property after our booking was taken for a property already full, I asked them a question on

...

Read all

Toad Hall Cottages

10 years ago

Thank you for your comments. We're sorry that you experienced issues with your booking, it is a very rare occurrence, but hope that our gesture of goodwill went some way to making up for the technical error. The issue has now been resolved. We hope that you enjoy your trip to Slapton (and rest assured it's a nice bright living room with full length glass doors leading out to a juliette balcony and a further two windows in the lounge space). The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 09/06/2014

only made the booking - proof of the pudding will come when we actually go to the cottage - best to ask for feed back at the end ?

Toad Hall Cottages

10 years ago

Many thanks for your comments. This feedback is purely for the service received thus far. There are many ways to feedback on your stay: Via the assessment form we send you, on our website (each property has a review tab) or via our social media platforms. We hope that you enjoy your holiday in Thurlestone. The Toad Hall team.

See full customer review

Not received a review invite?

About Toad Hall Cottages

The Toad Hall Cottages Group are leading providers of holiday accommodation. Encompassing New Forest Cottages, Rumsey of Sandbanks and The Collection Online, Toad Hall Cottages market over 1200 superb properties throughout Devon, Cornwall, Dorset, Somerset and the New Forest. With offices all over the country and local teams always on hand to help, their service is unrivalled, knowing their properties and local areas inside out. This year, they've won 10 Years of Proven Trusted Service.

Read all

0800 6101122

Toad Hall Cottages, Elliott House, Church Street, Kingsbridge, South Devon, Devon, TQ7 1BY, United Kingdom