How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Toad Hall Cottages Reviews | Customer Service Reviews for https://www.feefo.com/reviews/toad-hall-cottages | Feefo

Displaying all 11,422 reviews

Trusted Customer

10 years ago

Date of purchase: 04/04/2014

So far excellent response to our enquirres. See you soon.

Toad Hall Cottages

10 years ago

Thank you. We look forward to welcoming you to Bude in the near future. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 21/04/2014

This company's website and payment process is fine. I will be able to rate the service once holiday has taken place.

Toad Hall Cottages

10 years ago

Thank you for your comments. There are many ways to feed back after your stay- via the review tab on the property page on our website, via the assessment form (which we will email to you on completion of your stay) or our social media pages. Have a wonderful trip to Devon. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 16/04/2014

On the whole service was good, although the additional charge for credit card payments continues to grate. We had a change of accommodation just 24 hours before we were due to arrive, due to building

...

Read all

Toad Hall Cottages

10 years ago

Thanks for your comments. I apologise that there was no follow up to see if your new accommodation was acceptable. Regarding credit card payments, there are other ways to pay which do not incur fees (debit cards, cheques, transfers) and deposits by credit cards are also free. We hope you enjoyed your stay in South Devon. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 23/04/2014

Telephone staff are very friendly and helpful. Not obvious on the website that there is a £20 booking fee. Would help if the website retained your selection criteria so that you didn't have to re-ente

...

Read all

Toad Hall Cottages

10 years ago

Thank you for your feedback. We do publish the booking fee as soon as the booking screen comes up. We are looking at ways to make this clearer in the future. We are also amending the search (final testing as we speak) that will help in the future. We hope you have a great stay in Polperro. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 23/04/2014

Excellent booking experience. Very efficient and accommodating in rectifying an error (on my part) in the dates of our stay.

Toad Hall Cottages

10 years ago

Thank you, we're here to help! Have a lovely visit to Slapton. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 23/04/2014

prompt reply and helpful so far.

Toad Hall Cottages

10 years ago

Thank you. We're here to help! Enjoy your stay in South Devon. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 13/04/2014

Difficulty at first booking on line,call made customer service,explained where I was going wrong,then found easy enough to use

Toad Hall Cottages

10 years ago

Thank you for your comments. Please do always give us a call, we're more than happy to help! Have a great stay in Looe. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 23/04/2014

Clear, easy, booking process.

Toad Hall Cottages

10 years ago

Great to hear, have a lovely stay in this superb new apartment. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 17/04/2014

Prompt email to confirm booking. Excellent website.

Toad Hall Cottages

10 years ago

Many thanks. We've worked very hard to get the website to where it is today. Have a lovely stay in Polperro. The Toad Hall team.

See full customer review

Trusted Customer

10 years ago

Date of purchase: 21/04/2014

Have just booked a cottage in Polperro the service was quick and easy a pleasure to use thank you

Toad Hall Cottages

10 years ago

Thank you, we want the whole process to be as hassle free as possible.Enjoy your trip to Polperro. The Toad Hall team.

See full customer review

Not received a review invite?

About Toad Hall Cottages

The Toad Hall Cottages Group are leading providers of holiday accommodation. Encompassing New Forest Cottages, Rumsey of Sandbanks and The Collection Online, Toad Hall Cottages market over 1200 superb properties throughout Devon, Cornwall, Dorset, Somerset and the New Forest. With offices all over the country and local teams always on hand to help, their service is unrivalled, knowing their properties and local areas inside out. This year, they've won 10 Years of Proven Trusted Service.

Read all

0800 6101122

Toad Hall Cottages, Elliott House, Church Street, Kingsbridge, South Devon, Devon, TQ7 1BY, United Kingdom