Merchant Logo

Toad Hall Cottages Reviews

Rated
Exceptional

Encompassing Toad Hall Cottages, New Forest Cottages, Rumsey of Sandbanks and The Collection Online.

Service
4.8
/5

5

4

3

2

1

1,824

220

22

3

12

2,081

ratings over the past year

Displaying all 11,423 reviews
Trusted Customer
10 years ago
Date of purchase: 24/03/2014
Cannot give a thorough feedback at the moment as all I have done is booked a short break and paid a deposit. I did however receive emails acknowledging the booking and payment within 24 - 48 hours of
...
Read all
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
We are sure that you will only have good things to say about your cottage- it really is fantastic. Have a lovely stay. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 24/03/2014
Website easy to use, information helpful and booking easygoing just what I'm looking for when I book a holiday, thank you.
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
We believe it's important that the process is as simple as possible and we're glad that you found it all easy! Have a lovely time in Wembury. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 25/03/2014
The lady taking the booking was extremely pleasant. The web site is straightforward to view properties. I was told I would receive a confirmation e-Mail two days later but I did have to phone up to re
...
Read all
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Thanks for your feedback. Confirmations are immediate for online bookings and usually around 48 hours for phone bookings. Apologies that you had to call us, but we're always only to happy to help. Enjoy the views in this stunning property. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 24/03/2014
Toad Hall Cottages provide a professional, helpful service. Their website is easy to navigate and their customer service representatives are friendly and obliging. Many congratulations and keep up you
...
Read all
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Many thanks, we hope that you enjoy your stay in Thurlestone. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 24/03/2014
Recomended by my daughter who has previously used Toadhall Cottages and is joining us for this holiday in June. Website, booking sevice and directions etc were first class and we just hope that the ho
...
Read all
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Thank you for your feedback (and thanks to your daughter!). The cottage is a great choice for recuperating as you enjoy the great views of the estuary. Have a wonderful holiday in Noss Mayo. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 25/03/2014
Good, except for one thing - I didn't like the sneaky £20 booking fee being added on at the checkout! If that's the price then why not say so in the first place?
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Thank you for your comments. We do add a £20 booking fee at the very outset of the booking process (on the left hand side of the screen). We chose to publish this separately rather than add into the total price as many of our competitors do (it is also lower than all of our direct competitors). We look forward to welcoming you to Totnes. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 24/03/2014
Very easy to book the holiday worth a choice to pay either a deposit or the balance in full have used toad Hall before and will use them again after t this holiday booking
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Thank you. We do try to make the process as simple as possible. We look forward to welcoming you to the South Hams. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 21/03/2014
Quick response to booking query
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Many thanks. We hope you have a great holiday in Dartmouth. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 22/03/2014
Booking was easy, the operator was polite and friendly.
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Many thanks. We hope you have a great stay in Looe. The Toad Hall team.
Trusted Customer
10 years ago
Date of purchase: 21/02/2014
Was not told that the beach was destroyed due to storms. When getting the security deposit back only £60 returned as they said they had to clean up the house. No taxis would come into the area as it
...
Read all
Merchant Logo
Toad Hall Cottages
Toad Hall Cottages
10 years ago
Thanks for your feedback. Upon inspection of the property we received a report from the caretaker detailing the issues to which you refer (general cleanliness, dog urine on floor, and replacement of ruined leather pouffe). We are sending out email information about the changes to the beaches since the storms, so that guests are aware.I am sorry to hear that you felt misinformed regarding the damage following the storm we did feel this was made clear when we upgraded you from another property in the area which was made uninhabitable after the storms (Toad Hall Cottages paid the additional amount). Taxis in the area are very used to travelling to any area within the South West, so I'm disappointed that you didn't find a company to provide that service. Always call us in these instances and we would be able to help. It is very rare for us to retain any percentage of a security deposit, but it is an owner's means of safeguarding their property. We do our utmost to ensure that guests have a good stay and that owners properties are left as they should be. Regards The Toad Hall team.
About Toad Hall Cottages
The Toad Hall Cottages Group are leading providers of holiday accommodation. Encompassing New Forest Cottages, Rumsey of Sandbanks and The Collection Online, Toad Hall Cottages market over 1200 superb properties throughout Devon, Cornwall, Dorset, Somerset and the New Forest. With offices all over the country and local teams always on hand to help, their service is unrivalled, knowing their properties and local areas inside out. This year, they've won 10 Years of Proven Trusted Service.
Read all
Toad Hall Cottages, Elliott House, Church Street, Kingsbridge, South Devon, Devon, TQ7 1BY, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Toad Hall Cottages
The Toad Hall Cottages Group are leading providers of holiday accommodation. Encompassing New Forest Cottages, Rumsey of Sandbanks and The Collection Online, Toad Hall Cottages market over 1200 superb properties throughout Devon, Cornwall, Dorset, Somerset and the New Forest. With offices all over the country and local teams always on hand to help, their service is unrivalled, knowing their properties and local areas inside out. This year, they've won 10 Years of Proven Trusted Service.