Secondly, with regards to the length of the experience and also the condition of the vehicles you drove on the day, it is worth noting that the vehicles are put through a lot of high-energy manoeuvres every day, not just on the experience you booked on for, but others like it from the same supplier, so they will be subject to and may show signs of more natural wear and tear and need for maintenance or repairs than would normally be the case.
The suppliers at the venue will always endeavour to have high performance replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. What the supplier at the venue will always make explicitly clear to customers such as yourself is that, if there are any issues you experience on the day, or if there were any elements you were not entirely satisfied with, then you are to raise these with the supplier before you leave the venue.
This package has always been sold exactly as a driving experience on our website. The reason our website is called TrackDays is because we primarily sell first and foremost own car and bike track days, where customers can take their own vehicles to drive on an open track day event at dedicated motorsports circuits, for example, Silverstone or Brands Hatch.
This, you will understand, differs greatly from a Supercar Driving Experience, which is what you booked, which offers the opportunity to test drive a selection of supercars at a variety of venues, including what we refer to as multipurpose venues. Carver Barracks, being first and foremost a barracks ground, is one of these venues that are used.
Thank you again for your feedback.
Kind regards,
The TrackDays Team.