Dear Our Valued Customer,
Thank you for taking the time to share your experience with us. We're deeply sorry to hear that your trip didn't go as planned. We take customer feedback very seriously and we want to ensure that we address your concerns appropriately.
Sometimes unexpected events like the one you've mentioned can happen which unfortunately are beyond our control. We sympathise with the inconvenience you had to endure and assure you this is not the standard of service we aim to provide.
Regarding the pricing discrepancy you've mentioned, we are sorry for the misunderstanding. The price difference could be attributed to various factors such as the difference in ticket categories, available fare, booking charges etc. However, we'd like to investigate this matter further and rectify it if there's been any oversight on our part. Additionally, we understand your concern about the travel insurance.
Once again, we apologise for any shortcomings in our service during your recent experience and we appreciate your understanding and patience.
Regards,
Travel Trolley