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Travel Trolley Reviews | Customer Service Reviews for https://www.feefo.com/reviews/travel-trolley | Feefo

Displaying all 5,409 reviews

Trusted Customer

3 years ago

Date of purchase: 06/03/2021

As Always best customer service and out of the way helpful staff, always care for customers and always try to plan ahead for customers, I have no words to express my feelings about travel trolley, one

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Customer Support Team

Travel Trolley

3 years ago

Dear Customer Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time.We will of course look forward to assisting you with your future travels.Kind Regards,Travel Trolley

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Trusted Customer

3 years ago

Date of purchase: 06/03/2021

5star gave

Customer Support Team

Travel Trolley

3 years ago

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Mr Mohammed Shikder

3 years ago

Date of purchase: 05/03/2021

What Mr Mohammed Shikder said about Travel Trolley:

yes i will recommend them,because they are cheapest

Customer Support Team

Travel Trolley

3 years ago

Dear Mr. ShikderThank you very much for your kind review. We are delighted to hear you have received great service during a challenging time.We will of course look forward to assisting you with your future travels.Kind Regards,Travel Trolley

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Trusted Customer

3 years ago

Date of purchase: 03/12/2020

Suffers from terrible customer service. Operators seem unable to read emails properly, unable to open basic attachments that even gmail can open. Argued that a flight was still going ahead despite me

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Customer Support Team

Travel Trolley

3 years ago

Dear Customer Firstly, please accept our most sincere apologies for your experience. We uphold the highest standards of customer service, and assure your grievance has been escalated to the training and development team and will be looked into immediately. With regards to your concern around refund –we would request you to kindly check your registered email address and revert in order to take further action on your ticket. We would also be obliged if you could treat this instance in isolation and render us another opportunity to serve you better.Regards Travel Trolley

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Trusted Customer

3 years ago

Date of purchase: 29/11/2020

website was user friendly. Fair prices. Easy to deal with.

Customer Support Team

Travel Trolley

3 years ago

Dear Guest, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Travel Trolley

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Trusted Customer

3 years ago

Date of purchase: 05/12/2020

250 to cancel a flight?? ********. I paid over 600 for a ticket and need to pay more to rebook.

Customer Support Team

Travel Trolley

3 years ago

Dear Customer,Please be informed that being a travel agent we have to follow the fare rules binding with the ticket further request you to kindly contact us if you wish to proceed with the cancellation and it must be done atleast 24 hours prior the departure time to avoid the additional charges like (no-show fee ) Whereas the change charges are concern- we would like to clarify that flight is subject to availability of seats and is based upon the airline policy of charging the applicable fees for the same.Once again, please accept our apologies for any inconvenience caused, and we hope the above helps to clarify our viewpoint Regards Travel Trolley

Trusted Customer

3 years ago

I either pay over 200 more to rebook or cancel my ticket and pay 250? My sister also booked a flight on the same day from a different company and they paid £26 to rebook. It’s a movable ticket I purchased, why am I paying more to move it? Your rules aren’t clear enough and if u are offering movable tickets, I shouldn’t have to pay over 200 to move them.

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Ms Sidra Khatoon

3 years ago

Date of purchase: 03/12/2020

What Ms Sidra Khatoon said about Travel Trolley:

Not very polite am afraid. Will not be using travel trolley again. Sorry.

Customer Support Team

Travel Trolley

3 years ago

Dear Customer, Firstly, please accept our most sincere apologies for your experience. We uphold the highest standards of customer service, and assure your grievance has been escalated to the training and development team and will be looked into immediately. We would really appreciate if you can elaborate your concern and render us another opportunity to serve you better.Furthermore we have sent an email to the registered email address and we are waiting for your revert.Regards Travel Trolley

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Mr Girish Chandra Chopra

3 years ago

Date of purchase: 08/12/2020

What Mr Girish Chandra Chopra said about Travel Trolley:

Great Service

Customer Support Team

Travel Trolley

3 years ago

Dear Customer, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Travel Trolley

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Mr Waqas Ahmad

3 years ago

Date of purchase: 28/11/2020

What Mr Waqas Ahmad said about Travel Trolley:

I have been charge twice still waiting for the refund

Customer Support Team

Travel Trolley

3 years ago

Dear Mr. Ahmad We render our sincere apologies for the delay We are continuously chasing with the airline regarding your concern and we would really appreciate if you can provide us additional timeframe of 07-10 days. We really appreciate your patience and cooperation Regards Travel Trolley

Mr Waqas Ahmad

3 years ago

I was charged twice it’s been Over a month still waiting for refund. Each time I call them have to here the same story we are waiting for airline to reply back

Customer Support Team

Travel Trolley

3 years ago

Dear Customer, Please be informed that we already raised the refund request with the airline and same may take couple of weeks. Kindly note that we can only render the refund towards the booking once the same is authorized and received from the respective airline. Regards Travel Trolley

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Trusted Customer

3 years ago

Date of purchase: 08/12/2020

Very good 👍 💫💫💫💫💫

Customer Support Team

Travel Trolley

3 years ago

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About Travel Trolley

For the best deals on flight, hotels, holidays, city breaks and much more, Travel Trolley is the one-stop shop for all your travel needs. Check out our fantastic flight offers to destinations around the world or treat yourself to one of our unbeatable holidays. All our package holidays are ATOL protected, so you can rest assured your holiday and your money is safe. Check out our incredible deals today at TravelTrolley.co.uk

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020 8843 6750

Palmoak House, Southall, UB1 1SU, United Kingdom