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Travel Trolley Reviews

Rated
Excellent

For the best deals on flight, hotels, holidays and much more, Travel Trolley is your one-stop travel shop. TravelTrolley.co.uk.

Service
4.5
/5

5

4

3

2

1

2,184

525

43

28

179

2,959

ratings over the past year

Displaying all 5,409 reviews
Trusted Customer
3 years ago
Date of purchase: 08/12/2020
Very bad experience. They lie to their customers all the way through. I would say pay little extra but never get stuck with travel trolly.
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Customer Support Team
Travel Trolley
3 years ago
Dear Customer , Firstly, please accept our most sincere apologies for your experience We would really appreciate if you can elaborate your concern in order to assist you. Once again we render our sincere apologies for any inconvenience caused Regards Travel Trolley
Trusted Customer
3 years ago
I was infotmed that your cancellation policy is same as airline but when I called to cancel because if a genuine reason you charged £60 refering to terms & conditions on southall travels website. Shame you guys mislead. Noy only this. When Tier4 restriction were imposed i wanted to cancel my ticket your representatives said i can only have voucher or change the date for extra cost and this is airlines policy. Lie, airline refunded my full amount.
Trusted Customer
3 years ago
Your representatives lies as Airline processed my full refund when i contacted them. Just to save your comission you lied that it is not Airlines policy.
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Customer Support Team
Travel Trolley
3 years ago
Dear Customer , Please be informed that being a travel agent we have to follow the airline protocols and the fare rules binding with the ticket. We have sent an email to the registered email address further request you to kindly check and revert and render us another opportunity to serve you better Regards Travel Trolley
MG
Ms Donna Lorraine Gorman
3 years ago
Date of purchase: 08/12/2020
What Ms Donna Lorraine Gorman said about Travel Trolley:
Have booked through Travel Trolley a couple of times, never had any issues and when I had to cancel my Christmas trip to Dubai due to covid, they happily arranged for my ticket to remain open to use a
...
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Customer Support Team
Travel Trolley
3 years ago
Dear Ms. Gorman, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Travel Trolley
MZ
Mr Muhammad Zakria
3 years ago
Date of purchase: 08/12/2020
What Mr Muhammad Zakria said about Travel Trolley:
Scam. They have cheated me with my booking. Never believe travel trolly
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Customer Support Team
Travel Trolley
3 years ago
Dear Mr. Zakria Firstly, please accept our most sincere apologies for your experience Upon checking with the airline we would like to clarify that being a travel agent we have to follow the airline policy and protocols. As per our booking system your flight operated on time however airline is giving relaxation on amendment charges regardless of the ticket coupon status i.e. you can amend the reservation for later date by paying the difference in fare (if there is any ) Whereas the refund is concern- regrettably we are unable to cater your concern as we have to follow the airline advisory We also request you to kindly contact us if you have any concern apart from the changes or refund. Once again, please accept our apologies for any inconvenience caused . Regards, Travel Trolley
MA
Mr Aleem Ul Altaf
3 years ago
Date of purchase: 08/12/2020
What Mr Aleem Ul Altaf said about Travel Trolley:
Great price.
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Customer Support Team
Travel Trolley
3 years ago
Dear Mr. Altaf, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Travel Trolley
MS
Mr Satnam Singh
3 years ago
Date of purchase: 08/12/2020
What Mr Satnam Singh said about Travel Trolley:
Awful experience
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Customer Support Team
Travel Trolley
3 years ago
Dear Customer Firstly, please accept our most sincere apologies for your experience We would request you to kindly share your concern with us in order to assist you Regards Travel Trolley
TA
Tania
London
3 years ago
Date of purchase: 08/12/2020
What Tania said about Travel Trolley:
Best price. Quick issue of ticket. No hassle.
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Customer Support Team
Travel Trolley
3 years ago
Dear Ms. Asif, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Travel Trolley
MK
Mr Faris Abbas Khanum
3 years ago
Date of purchase: 07/12/2020
What Mr Faris Abbas Khanum said about Travel Trolley:
Rapid customer service
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Customer Support Team
Travel Trolley
3 years ago
Dear Mr. Khanum, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Southall Travel
Trusted Customer
3 years ago
Date of purchase: 07/12/2020
Communication is bad
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Customer Support Team
Travel Trolley
3 years ago
Dear Guest, Improvement to our service continues to be an ongoing process and we would like you to know that by taking the time to write to us and raising your concerns have greatly contributed to this. As we do value your time and feedback as it helps us to improve better. Rest we would like to assure that such feedback and occurrence is taken seriously and we have also forwarded your comments to our training and development team for further improvement. We would also be obliged if you could treat this instance in isolation and render us another opportunity to serve you better. Regards, Fly Sharp
Trusted Customer
3 years ago
Date of purchase: 06/12/2020
First after placing the order didn’t get email with e-ticket have to call them to get an email and if you want to change your booking then forget about it. They are not answering your calls.
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Customer Support Team
Travel Trolley
3 years ago
Dear Customer, Thank you for your feedback, and we are sorry to hear you had a negative experience when booking with us. We take great pride in providing the highest level of customer service, and your feedback has been escalated to the training and development team. Whereas the amendment is concern- we request you to kindly let us know the suitable time to contact you. We assure you that our representative will contact you. Regards Travel Trolley
Trusted Customer
3 years ago
It has been sorted out very nicely.
MI
Ms Hodan Ali Ibrahim
3 years ago
Date of purchase: 04/12/2020
What Ms Hodan Ali Ibrahim said about Travel Trolley:
Amazing service, the ladies that helped me were incredible
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Customer Support Team
Travel Trolley
3 years ago
Dear Guest, Thank you very much for your kind review. We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travels. Regards, Travel Trolley
About Travel Trolley
For the best deals on flight, hotels, holidays, city breaks and much more, Travel Trolley is the one-stop shop for all your travel needs. Check out our fantastic flight offers to destinations around the world or treat yourself to one of our unbeatable holidays. All our package holidays are ATOL protected, so you can rest assured your holiday and your money is safe. Check out our incredible deals today at TravelTrolley.co.uk
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Palmoak House, Southall, UB1 1SU, United Kingdom
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About Travel Trolley
For the best deals on flight, hotels, holidays, city breaks and much more, Travel Trolley is the one-stop shop for all your travel needs. Check out our fantastic flight offers to destinations around the world or treat yourself to one of our unbeatable holidays. All our package holidays are ATOL protected, so you can rest assured your holiday and your money is safe. Check out our incredible deals today at TravelTrolley.co.uk