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TriMech Reviews | Customer Service Reviews for https://www.feefo.com/reviews/trimech | Feefo

Displaying all 916 reviews

Bill

Hershey, PA

1 year ago

Date of purchase: 20/04/2023

What Bill said about TriMech:

I had what I thought was a straightforward question. First, it’s something that should be in your normal checklist when someone contacts Support. Second, I was traveling overseas at the time and was

...

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Catherine

TriMech

1 year ago

Thank you for providing feedback regarding your experience with our technical support team. While traveling with a SOLIDWORKS subscription product, our team members will attempt to determine eligibility for support. Using a SOLIDWORKS license purchased within North America is subject to the North American EULA (End User License Agreement) as such only temporary usage while traveling outside of North America is supported with a current license. Using a North American license on a permanent basis in another "Geolocation" (Continent) is in violation of the EULA that has been accepted for the usage of this software. After determining that your travel plans were temporary, our team member requested to meet, but it appears by that time, our records indicate you decided to wait until returning to North America to continue troubleshooting. I’m glad you were able to find the solution to your issue and hope that our team will have the opportunity to assist any of your SOLIDWORKS software support needs at the outstanding level that you have experienced at home previously. Thank you, Cat Felts Director, Client Success

Rhonda

1 year ago

Date of purchase: 22/05/2023

What Rhonda said about TriMech:

Stephen was able to address my problem in a timely manner.

Allan

1 year ago

Date of purchase: 16/03/2023

What Allan said about TriMech:

I got excellent help for the issue I was experiencing and got great input on how to better manage the issues going forward!!

Chris

1 year ago

Date of purchase: 15/03/2023

What Chris said about TriMech:

Good communication and helped me learn the machine

Bruce

1 year ago

Date of purchase: 24/04/2023

What Bruce said about TriMech:

Very polite and helpful

Andrew

1 year ago

Date of purchase: 10/11/2022

What Andrew said about TriMech:

I got promot and quick reply. I would love to participate in training regarding simulations and advanced assembly techniques as well as be able to ask specific questions regarding sheet metal donain!

Cary

1 year ago

Date of purchase: 14/07/2023

What Cary said about TriMech:

Quick and accurate response.

Tom

1 year ago

Date of purchase: 16/11/2022

What Tom said about TriMech:

They knew exactly what the issue we were having and they were able to get it fixed in no time. They were super helpful.

Ken

1 year ago

Date of purchase: 06/01/2023

What Ken said about TriMech:

Very helpful and fast.

Thomas

Enterprise, AL

1 year ago

Date of purchase: 05/03/2023

What Thomas said about TriMech:

Missing information was taken care of and random crashes were temporarily fixed. Random crashes still occurring without any kind of error message.

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About TriMech

Founded in and headquartered in Richmond, Virginia, USA, TriMech is a leading technology and business solutions partner for designers, engineers and manufacturers. For more than two decades, clients have trusted our experience and expertise. We don’t stop until we’ve helped you and your team improve your performance, be more profitable, and grow. In recent years, TriMech has grown to have more than 50 locations across four countries – the United States, Canada, the United Kingdom, and Ireland. Our 650 exceptional employees, including hundreds of application engineers, work in nine time zones and serve more than 30,000 clients.

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804.257.9965

4991 Lake Brook Drive, Suite 300, Glen Allen, Virginia, 23060, United States