Trunki Reviews

Hi there, Thank you for taking the time to share your feedback regarding the suitability of the Trunki for your daughter's size. Your input is vital to us as we continuously strive to improve our products and enhance customer satisfaction. We are genuinely sorry to hear that the Trunki did not meet your expectations in terms of size suitability for your daughter. We understand how important it is for our products to be comfortable and practical for children of all sizes, and we regret any inconvenience this may have caused. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, Trunki Customer Service Team

Hello Hilda, We would like to extend our sincerest apologies for the inconvenience and frustration caused by the receipt of incorrect items in your recent order. Your satisfaction is of utmost importance to us, and we apologise for any inconvenience this error may have caused. We understand from your feedback that you also reached out to our Customer Service team regarding this issue but did not receive a response. Upon investigation we can see that our customer service team responded to all your emails to follow up on the issue but received no response from your end. It may be that the responses could've gone into your junk/spam mail. Nevertheless, we want to assure you that we have taken immediate action to rectify this situation. We're pleased to inform you that our team is actively working on resolving this matter for you. We are committed to ensuring that you receive the correct items as quickly as possible, and we appreciate your patience and understanding as we work through this process. If you have any further questions or concerns in the meantime, please don't hesitate to reach out to us at hello@trunki.co.uk Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Kind regards, Trunki Customer Service Team

Hello there, Thank you for your feedback regarding the lack of response from our Customer Service team. Firstly, please accept our sincerest apologies for any inconvenience this may have caused. Upon reviewing our records, we can confirm that our Customer Service team did respond to your email on February 12th. It appears there might have been a miscommunication or technical issue preventing you from receiving our response. We deeply regret any confusion or frustration this may have caused. To ensure that we promptly address your concerns and provide you with the assistance you need, we kindly ask you to please check your email inbox, including your junk/spam folder, for our previous response. Additionally, if you could resend your email to hello@trunki.co.uk, our team will be more than happy to assist you further. We are committed to providing excellent customer service, and we appreciate your patience and understanding as we work to resolve this matter for you. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. Kind regards, Trunki Customer Service Team