Hello there,
We sincerely apologise for the service you experienced during the holiday season. Our cut-off time for Christmas deliveries was December 20th. Additionally, we faced warehouse closures and staff shortages during this busy time, which contributed to the delays. Please know that this was not intentional, and we strive to provide excellent service to our customers, especially during such a hectic month. We truly hope your son eventually received his Trunki gift and is enjoying it. Your feedback is valuable to us, and we will take it into account to prevent similar issues in the future.
We also want to mention that we have our own Amazon storefront. Feel free to check it out when you have some free time. If your issue still hasn't been resolved, please don't hesitate to contact us at hello@trunki.co.uk, and a member of our team will assist you promptly.
Thank you for choosing Trunki.
Best regards,
Trunki Team