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SPL Villas Reviews | Customer Service Reviews for https://www.feefo.com/reviews/trust-club-ltd-ta-spl-villas | Feefo

Displaying all 41 reviews

Trusted Customer

1 year ago

Date of purchase: 26/01/2023

I read deposit was £500 Euro in Brouchure and the company took £1000 Euro. Over all we had a great holiday and when i did contact SPL Villas about any problems they did response quickly

Edward

SPL Villas

1 year ago

Thank you for your feedback. We are sorry that there was an error with the security deposit, this was through human error. We understand that there was an additional currency fee for the security deposit amount, for which SPL Villas have refunded directly to you. Thank you again for the feedback, it helps us to improve our service.

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Robert Schulz

1 year ago

Date of purchase: 06/04/2023

What Robert Schulz said about SPL Villas:

Lovely Villa. Great Customer Service.

Edward

SPL Villas

1 year ago

We are pleased that you had a great holiday Robert, thank you for your feedback.

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Michael Angel

1 year ago

Date of purchase: 20/06/2023

What Michael Angel said about SPL Villas:

We would definitely recommend SPL Villas as they are a very professional company and any query we had was speedily dealt with. Also the villa where we stayed was reflected accurately on their website

Edward

SPL Villas

1 year ago

Thank you for your feedback Michael, we are pleased that you had a great holiday. We look forward to helping you with your next villa holiday.

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Trusted Customer

1 year ago

Date of purchase: 11/01/2023

This was our second villa holiday with SPL Villas and it was excellent again! We received great service from the very beginning, and they very kindly recommended a mobility equipment hire company as o

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Edward

SPL Villas

1 year ago

Thank you for your feedback, we are pleased that you had a great holiday.

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Trusted Customer

1 year ago

Date of purchase: 26/05/2023

Kitchen hob did not work. Had to be replaced several days later into holiday. Likewise, pool lights were only on at night when we requested. One of the two pool lights only fixed after several days.

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Edward

SPL Villas

1 year ago

Thank you for your feedback, we are sorry to hear that the villa was not ready for your arrival. We have taken your comments and passed to the villa supplier to ensure this doesn't happen again. If there is anything else that we can help with, please do email us and we will be happy to help.

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Robert Hollingworth

1 year ago

Date of purchase: 02/06/2023

What Robert Hollingworth said about SPL Villas:

Nothing was too much trouble for them. We were travelling light, I noticed the villa didn't have a hair dryer. SPL arranged for one to be supplied. Every little query and question was answered prom

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Edward

SPL Villas

1 year ago

Thank you for your feedback, we are pleased that you had a great holiday. We are always happy to help and look forward to assisting you again in the future.

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Tania

London

1 year ago

Date of purchase: 21/04/2023

What Tania said about SPL Villas:

Excellent service. Available whenever I needed them, they also surprised us with a gift for boxing with them which was ever so thoughtful!

Edward

SPL Villas

1 year ago

Thank you for your feedback, we are pleased to hear that you had a lovely holiday. We are here to help you whenever you need us.

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Trusted Customer

1 year ago

Date of purchase: 27/04/2023

Great service from enquiry to traveling! Would highly recommend to anyone looking for a villa holiday!

Edward

SPL Villas

1 year ago

Thank you for your feedback, we are pleased to hear that you had a great holiday.

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Fiona Haddo

1 year ago

Date of purchase: 27/05/2023

What Fiona Haddo said about SPL Villas:

My daughter who paid £4,500 for a villa with no Jacuzzi and a temporary one that didn't work. I paid £500 for the pool to be heated that was not. They are refusing a refund. There were many issues unr

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Edward Frampton-Fell

SPL Villas

1 year ago

Thank you for your feedback. It is always disappointing to hear when a customer has not been happy with the service they have received. SPL Villas have provided the Villa booked via the supplier, however as per the booking terms and conditions the supplier that is responsible for the accommodation. I understand from the conversations with the supplier due to the missing facilities, they have made an offer of compensation which has been accepted by your travelling party and this compensation payment has been processed to the account details provided. Once again, on behalf of SPL Villas I would like to thank you for allowing us the time to investigate the points you have raised. Kind regards, The SPL Villas team.

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Robin Turner

1 year ago

Date of purchase: 27/05/2023

What Robin Turner said about SPL Villas:

The service was very professional. When problems were found the local agents responded as quickly as possible to resolve them and they were friendly, courteous and receptive to complaints. They went

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Edward

SPL Villas

1 year ago

Thank you for your feedback, we are pleased to hear that you had a great holiday. We hope to be able to assist you with another holiday in the future.

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About SPL Villas

Launched in 2021, award winning SPL Villas are a villa holiday company offering 1,500 carefully selected villas across the Mediterranean and Florida. Independently, and family, owned, we offer a truly personal customer service, with our reservations team on hand to assist you in choosing a villa and a destination that is right for you. With over 40 years of providing villa holidays between them, their expertise is second to none. They will look after you in the same manner that they have been looking after our friends and families, finding you a villa situated in only the most beautiful holiday destinations. Our personal, customer service has been 5 star rated by our customers, and your villa holiday is very important to all of us. We want to do everything possible to ensure you make the right choice and understand that your time away with us is priceless. We take our time when sourcing all our villas, ensuring that we offer you a wide variety of features, local amenities, and beautiful locations. We take the hassle out of booking your villa holiday, so that you can sit back, relax, and enjoy your villa holiday.

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0204 580 1178

Nicholson House,, 41 Thames Street, Weybridge, KT13 8JG, United Kingdom

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