Good Afternoon Paul,
We are sorry to hear you have not received your parcel as of yet, I can confirm this was despatched on the next working day as promised.
I have chased our couriers for you on an answer as to why this has not yet been delivered. Once we have an answer back we will update your account as applicable.
If you would like to discuss this further, please give us a call on 0121 368 0662 and we can discuss on how to rectify this issue for you going forward.
Thank you!