Hi Dimitar,
We are sorry to hear this! From looking at this order you did also order some UK manufactured to order items, these do have a 3-4 day lead time on them, which you are advised of at the time of you adding them to your cart.
Looking back through our 'sales@ukliftingstore.co.uk' email, we cannot see any emails in our inbox from yourself. When our couriers attempted delivery we were advised you had refused the delivery, but we did not have a contact number for yourself as it was not provided at point of checkout. An email was sent stating delivery had been attempted on more than one occasion.
We do assure your applicable refund has been processed but can sometimes take up to 5-7 working days to appear in your account.
If you would like to discuss this matter further, please do not hesitate!
We hope to see you use us again soon.
UK Lifting Store Ltd