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UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

Trusted Customer

6 years ago

Date of purchase: 30/05/2017

As a parent of two young children age 5 and 7, I must admit that I had trepidations about our first international trip together. I cannot express enough gratitude to the entire UndertheDoormat team!

...

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Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Worth every penny- such a great experience!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so glad to hear that you and your family had such a great experience as ensuring our guests have the best possible experience is behind everything we strive to achieve. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

KK

Kaiye Kaiye

6 years ago

Date of purchase: 08/04/2017

What Kaiye Kaiye said about UnderTheDoormat:

The staff was very kind and patient to answer all of the questions.Impreesive stay and we would like to book with UnderTheDoormat when we come to visit London next time

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We would sincerely be very glad to welcome you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Very recommend，best location and quiet place for living，convenient with 3mins walk to a big Waitrose，close to the tube station and bus stops

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your review. We are very glad that you enjoyed the home. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes.Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

AF

Andrew Frater

Blue Mts., Australia

6 years ago

Date of purchase: 15/07/2017

What Andrew Frater said about UnderTheDoormat:

The apartment was excellently positioned and well appointed, a more efficient service on arrival (to grant us quicker access to the apartment) would have "upped" my rating to 5 Stars.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Great location and well appointed apartment.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for your feedback. We are so glad to hear that you enjoyed the location and the well appointed apartment as ensuring our guests have the best possible experience is behind everything we strive to achieve. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat

0

SS

Srikanth Srinivasan

6 years ago

Date of purchase: 30/06/2017

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What Srikanth Srinivasan said about UnderTheDoormat:

Lovely place, with location and amenities as advertised. Courteous and efficient service from the moment I booked, to the time we checked in and until we checked out. I'd recommend UnderTheDoormat wit

...

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Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We would sincerely be very glad to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Lovely compact place on a quiet residential street! Has everything you need and is a 5 min walk away from all types of public transport.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad to hear that you enjoyed the location, the environment of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

Trusted Customer

6 years ago

Date of purchase: 18/05/2017

They came across as young, disorganised, patronising and inefficient.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for giving us your feedback. This is one of our most in-demand homes and we have received lots of great feedback about it, so we're sorry to hear you didn't enjoy it as much. If you're ever in London again please let us know and we'd be very happy to host you in one of our many homes where you can really feel the homeowner's personality coming through.

Best wishes,

UnderTheDoormat team

Product reviews

If by purchase, you mean the apartment, it was in very good condition but was a soulless corporate rental, missing many of the amenities (such as decent wifi, kitchen utensils etc) that you usually fi

...

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Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for giving us your feedback. This is one of our most in-demand homes and we have received lots of great feedback about it, so we're sorry to hear you didn't enjoy it as much. If you're ever in London again please let us know and we'd be very happy to host you in one of our many homes where you can really feel the homeowner's personality coming through.

Best wishes,

UnderTheDoormat team

0

CH

Christopher Hurren

6 years ago

Date of purchase: 29/03/2017

What Christopher Hurren said about UnderTheDoormat:

Great property and service - well described and managed. Perfect for a long weekend in London before flying out. Would definitely use again.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

JV

Jenny Varney

Perth, Australia

6 years ago

Date of purchase: 09/02/2017

What Jenny Varney said about UnderTheDoormat:

We loved the home and to be able to holiday in Barnes was perfect for us! Under the Doormat thought of everything and made our stay so easy! I wish we were coming to London this year so that we could

...

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Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

We had to cater for 3 generations and this home worked perfectly - I loved it and having some outdoor space was wonderful!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad to hear that you appreciated the outdoor space and this wonderful home. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat

0

Trusted Customer

6 years ago

Date of purchase: 21/01/2017

The flat could have been much cleaner and newer specially the sofa.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for your feedback. We are sorry to hear you did not have the experience we would love for all of our guests to enjoy. We are looking to improve and your feedback today helps us as a company grow day-by-day. We do hope you will stay in another of our homes again as we are certain we can give you the experience you deserve and the experience we want all of our guests to have. It was a pleasure welcoming you to London and we sincerely hope to see you again soon. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat

Product reviews

The flat could have been cleaner and newer specially the sofa.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for your feedback. We are sorry to hear you did not have the experience we would love for all of our guests to enjoy. We are looking to improve and your feedback today helps us as a company grow day-by-day. We apologise for the cleanliness and the sofa, however we do have other amazing homes located around London and we sincerely hope to welcome you back to London to host you in another one of our amazing homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat

0

SA

Stacy Allan

Summit, NJ, USA

6 years ago

Date of purchase: 05/03/2017

What Stacy Allan said about UnderTheDoormat:

Under the Doormat was excellent. They met us at our rental house when we arrived and were ready for any questions during our stay.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat

0

JA

Jared

Ohio, USA

6 years ago

Date of purchase: 13/01/2017

What Jared said about UnderTheDoormat:

The team at UnderTheDoormat were prompt, professional and there for any need we had. I would highly recommend their services to anyone traveling to London.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

The house was fantastic our family loved staying in the area. It was a little walk to the Tube but there are shops and restaurants on the way. Pizza Express seemed to be a favorite for two dinners!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so glad to hear that you appreciated the fantastic house, the area, the environment and the restaurants. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

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How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?