How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

MD

Melanie Daza

6 years ago

Date of purchase: 29/08/2017

What Melanie Daza said about UnderTheDoormat:

Estaba una señora esperando en el apartamento, muy amable , nos explicó el funcionamiento de algunos electrodomésticos. El personal de limpieza vino una vez por semana, y así se mantuvo en nuestra .e

...

Read all

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you so much for taking out the time to drop us, UnderTheDoormat, a review. Your review means the world to us as it helps inform us on what we are doing right and where we can improve. We are absolutely delighted to hear that you had a fantastic time staying with us. We do hope next time you are in London you will stay in one of our homes, as we would love to ensure you have another unforgettable experience!

We hope to see you again soon, and be sure to have an amazing day!

Product reviews

Por ubicación, el departamento muy lindo, excelente cocina, baños y dormitorios amplios y cómodos

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for taking out the time to leave us a review. We are thrilled to hear that you enjoyed the home. We have a variety of beautiful homes like this located all over London, therefore next time you are in London, do look us up as we would love to host you in another one of our homes and give you an amazing experience!

We do hope to see you soon, and please do have an amazing day!

0

Trusted Customer

6 years ago

Date of purchase: 07/10/2017

Freundlicherer persönlicher Kontakt.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for taking out the time to provide us with your valuable feedback. We are sorry to hear your previous stay was not up to expectations, however your feedback is helping us grow as a company every day. We sincerely hope you decide to stay with us again, as we are keen to welcome you back to London and ensure you have an amazing experience!

If there is ever anything we can do, do let us know. Hope you have an absolutely fantastic day!

0

DI

Diana

Sydney

6 years ago

Date of purchase: 25/07/2017

What Diana said about UnderTheDoormat:

We had a wonderful stay at your beautiful home. Everything was perfect to make it a very comfortable stay. Just like being in my own home. Greeting us when we arrived to show us around as well as a

...

Read all

Richard

UnderTheDoormat

6 years ago

Hi,

From all of us at UnderTheDoormat, we would like to thank you for taking out the time to leave us a review. We were thrilled to read about what an amazing trip you had, and that UnderTheDoormat's service was everything you had hoped for. Ensuring our guests get the best possible experience is our daily focus, and your review is what helps us grow and improve. We do hope to welcome you back to London and host you in another one of our amazing homes. Hope you have a fantastic day ahead!

Product reviews

We loved returning to your beautiful home after wonderful sightseeing and shopping trips around London. It was very relaxing and comfortable.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for taking out the time to leave a review on our home. We were so happy to read about how satisfied you were with the home and how it added to the amazing experience you had in London. Its your feedback that helps us improve our product offering on a daily basis, as we want to make sure our guests get the best possible experience. We hope to host you again in London, that way you can enjoy another one of our amazing homes. We hope you have a fantastic day ahead!

0

TH

Tracey Hale

6 years ago

Date of purchase: 20/11/2017

What Tracey Hale said about UnderTheDoormat:

Under the Doormat provided a great experience for us - will definitely book again!

Richard

UnderTheDoormat

6 years ago

Hi,

From all of us at UnderTheDoormat, we would like to thank you for taking out the time to leave us a review. We are thrilled to hear that our service was up to expectations and helped ensure you had an amazing experience in London. We look forward to welcoming you back to London, as we have many more homes and many more adventures for you to enjoy! We do hope you have an amazing day ahead!

Product reviews

Great value for the location!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so glad to hear that the home was everything you expected. At UnderTheDoormat, we strive to improve our products and services and your feedback lets us know we are on the right track. We do hope next time you are in London, you will allow us to host you again as we have many other homes that we know you will love. Until next time, please do have an amazing day ahead!

0

Trusted Customer

6 years ago

Date of purchase: 15/09/2017

The whole process went smoothly. Person met us and explained everything. Couldn’t be better.

Richard

UnderTheDoormat

6 years ago

Hi,

From all of us at UnderTheDoormat, we would like to thank you for taking out the time to leave us a review. We are thrilled to hear that our service was everything you had hoped for. Everyday we strive to improve our services as we want to ensure our guests have a seamless experience. Your review will go leaps and bounds towards informing us that we are definitely on the right track. We hope next time you are in London you will stay with us again, as we would love to host you for another amazing London experience! Please do have an amazing day ahead!

Product reviews

Exactly like photos. Clean, good beds, lovely baths, great location. Quiet. Charming traditional decor like I envisioned a London flat to be.

Richard

UnderTheDoormat

6 years ago

HI,

Thank you so much for leaving us a review. Everyone at UnderTheDoormat is over the moon to learn that the home helped ensure you had an amazing time in London. At UnderTheDoormat, ensuring our guests get the best possible experience is behind everything we do, and your review lets us know that our homes certainly adds to the entire experience. We hope to welcome you back to London again soon, as we have more homes we are sure you will love. Until next time, please do have an absolutely fantastic day!

0

JA

Jorge Alaniz

6 years ago

Date of purchase: 25/07/2017

What Jorge Alaniz said about UnderTheDoormat:

Me gusto mucho el lugar porque es un típico departamento ingles

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you so much for leaving us a review, it means alot to us at UnderTheDoormat. It's awesome to hear that you had an amazing experience staying with us, and we do hope to welcome you back to London sometime soon as we have more homes ad more adventures for you to embark on! Please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat

Product reviews

0

CA

Catalin

Bucharest, Romania

6 years ago

Date of purchase: 25/01/2018

What Catalin said about UnderTheDoormat:

UnderTheDoormat answered all our queries very promptly. We arrived about one hour late due to airport traffic, but they were very understanding and waited for us at the address. There were issues wit

...

Read all

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for your feedback. We are sorry to hear you did not have the experience we would love for all of our guests to enjoy. We are looking to improve and your feedback today helps us as a company grow day-by-day. We do hope you will stay in another of our homes again as we are certain we can give you the experience you deserve and the experience we want all of our guests to have. It was a pleasure welcoming you to London and we sincerely hope to see you again soon. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

Trusted Customer

6 years ago

Date of purchase: 08/11/2017

Great Appartement, good location. Would come back!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Very nice experience, good Support

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad that you appreciated the experience, our support. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Richard

UnderTheDoormat

6 years ago

Kind Regards,

UnderTheDoormat

Richard

UnderTheDoormat

6 years ago

Kind Regards,

UnderTheDoormat Team

0

Trusted Customer

6 years ago

Date of purchase: 28/01/2018

This was my best stay in London. Will come back again for sure!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Best value for price. I will come back again

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad that you appreciated your stay with us. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

Trusted Customer

6 years ago

Date of purchase: 06/01/2018

Highly recommend

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Very stylish and comfortable!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad that you appreciated the comfortable and stylish home where you stayed. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

UnderTheDoormat Reviews

Classic South Kensington homePor ubicación, el departamento muy lindo, excelente cocina, baños y dormitorios amplios y cómodosMore reviews of this product (3)View product website

Beautiful Battersea Park HomeWe loved returning to your beautiful home after wonderful sightseeing and shopping trips around London. It was very relaxing and comfortable....More reviews of this product (13)View product website

Stylish Mayfair home in Central LondonGreat value for the location!More reviews of this product (2)View product website

Classic South Kensington homeExactly like photos. Clean, good beds, lovely baths, great location. Quiet. Charming traditional decor like I envisioned a London flat to be....More reviews of this product (3)View product website

Classic South Kensington homelimpieza y orden, en un lugar bonitoMore reviews of this product (3)View product website

Beautiful Battersea Park HomeVery nice experience, good SupportMore reviews of this product (13)View product website

Modern Fulham home with GardenBest value for price. I will come back againMore reviews of this product (1)View product website

Style and Comfort in BloomsburyVery stylish and comfortable!More reviews of this product (1)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?