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UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

Trusted Customer

6 years ago

Date of purchase: 24/01/2018

One of the best experiences of the short term property lets we have taken. Met by a friendly lady, shown around and left with welcome pack. Felt small and caring.

Richard

UnderTheDoormat

6 years ago

Hi,

From all of us at UnderTheDoormat, we would like to thank you for taking out the time to review our service. It brings us immense joy to find out you had an amazing experience, as ensuring our guests have a wonderful experience is behind everything we do. We would love to welcome you back to London, as we now have more stellar homes that we are confident you will truly love. We look forward to welcoming back to London, please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat

Product reviews

No issues whatsoever. Thanks.

Richard

UnderTheDoormat

6 years ago

Hi,

We are glad to hear that you had a comfortable stay in the home without any issues. Ensuring our guests have a seamless experience is very important to us. We have more amazing homes available now, hence if you are ever in London again, do look us up as we would love to for you to stay in another one of our homes. If you ever do need anything, just let us know. Have a fantastic day ahead!

Kind Regards,

UnderTheDoormat

0

HK

Helen Kerr

6 years ago

Date of purchase: 14/09/2017

What Helen Kerr said about UnderTheDoormat:

Met us on time at the flat, and arrived on time to collect keys at end of stay. Minor problem with washing machine was rectified promptly. Would have no hesitation in using them again.

Richard

UnderTheDoormat

6 years ago

Hi,

From all of us at UnderTheDoormat, we would like to thank you for taking out the time to leave us a review. Our guests comfort and happiness is very important to us, hence we are always improving our services. We are so glad to hear everything went smoothly in regards to your stay and we would love to welcome you back to London. We have some new homes that we are confident you will love! Do have an amazing day ahead.

Kind Regards,

UnderTheDoormat

0

Trusted Customer

6 years ago

Date of purchase: 11/08/2017

The apartment was very clean and in a great location. The check-in and out process was efficient.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

Trusted Customer

6 years ago

Date of purchase: 26/11/2017

Excelente disposición y personal preocupado

Richard

UnderTheDoormat

6 years ago

Hola,

Muchas gracias por dejarnos un comentario. Estamos muy contentos de saber que disfrutó su estadía con nosotros, ya que garantizar que nuestros huéspedes tengan la mejor experiencia posible está detrás de todo lo que nos esforzamos por lograr. Siempre estamos buscando mejorar nuestros servicios y el comentario de hoy nos ayuda mucho. Sinceramente esperamos darle la bienvenida nuevamente a Londres y estamos seguros de que disfrutará alojarse en otra de nuestras maravllosas casas. Asegúrese de tener un día increíble por delante!

Saludos cordiales,

UnderTheDoormat equipo

0

Trusted Customer

6 years ago

Date of purchase: 20/11/2017

Check in and check out went very smoothly. The house was in a great location and spotless with the perfect amount of amenities. The photos and description was exactly as it was displayed in the ad. Wo

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Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

The house was in a great location and spotless with the perfect amount of amenities.

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad that you appreciated the house, the amenities and the great location. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

Trusted Customer

6 years ago

Date of purchase: 15/11/2017

The service from the UndertheDoormat team was excellent. They met me promptly, showed the flat well, answered all of my questions and helped with early checkout. The only reason I didn't rate 5 star

...

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Richard

UnderTheDoormat

6 years ago

HI,

Thank you so much for taking out the time to leave us a review, It helps us at UnderTheDoormat improve our offering to ensure we give guests the best possible experience. We are over the moon to hear that you were delighted with our service and we can assure you that thanks to your feedback we now keep an eye out to ensure no home is overpowered with scented candles. We look forward to welcoming you back to London, as ensuring an epic experience for our guests is behind everything we do!

Hope to see you again soon, and be sure to have an absolutely amazing day!

Product reviews

Location, decor and service excellent but way too much in the way of scented oil sticks! 8 in a one bedroom flat is too much, especially for those of us with sensitivities. Good thing there was a balc

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Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for dropping us a review. We appreciate your feedback as it helps us grow as a company. We can ensure you we have now dealt with the scented oil dilemma and keep an eye out to ensure none of our homes are overpowered by scented oils. We do hope to welcome you back to London, as we are always looking to help guests create new experiences! Looking forward to hearing from you, and please do have an amazing day!

0

Trusted Customer

6 years ago

Date of purchase: 06/09/2017

They were quick and easy to communicate with. They made the entire experience enjoyable and would definitely use them again! I definitely trust them and would reccomend them for sure

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Beautiful and clean space. Even better than the pictures!

Richard

UnderTheDoormat

6 years ago

Hi,

Thank you very much for your feedback. We are so glad that you appreciated your stay and especially the beautiful and clean space. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

0

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How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?