Thank you for your feedback. I am sorry you found it difficult to pick up the nets, I would suggest you look at purchasing a pallet loose stacked wood, however you would have to handball these out of the pallet individually. If you require any more assistance please do not hesitate to contact us and we will do all we can to assist you.
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JL
Judy Leonard
Birmingham
2 months ago
Date of purchase: 05/07/2024
Karen
White Horse Energy
1 month ago
Thank you for your 5 star review
Product reviews
Good price ,fast delivery!
Karen
White Horse Energy
1 month ago
Thank you for your feedback! We're pleased to hear that you found our pricing competitive and our delivery service fast.
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Trusted Customer
2 months ago
Date of purchase: 04/07/2024
Karen
White Horse Energy
2 months ago
Thank you for your recent 5 star review.
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Trusted Customer
2 months ago
Date of purchase: 25/06/2024
Excellent. If it’s in stock it is delivered within a few days which is perfect if you like running down your existing supply.
Karen
White Horse Energy
2 months ago
Thank you for your wonderful feedback! We're thrilled to hear that you found our product and service to be excellent
Product reviews
The pellets are excellent. They have a slight odour which isn’t a timber smell but they burn very efficiently. The length of the pellet is consistent so we don’t get any blockages from the hopper to
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Karen
White Horse Energy
2 months ago
Thank you for your detailed feedback! We're delighted to hear that you find our pellets excellent and appreciate their efficient burn and consistent length, which prevents blockages from the hopper to the burner.
With regards to the delivery of your 975kg pallet of pellets, this will always be delivered on an 18 ton truck due to the weight. Unfortunately you will need to inform us of your restricted access to avoid this happening again. Due to this being an issue you will need to order a smaller pallet moving forward to make sure it is delivered on a 7.5 ton truck.
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John Turner
Preston
2 months ago
Date of purchase: 28/06/2024
What John Turner said about White Horse Energy:
The ordering procedure is straightforward and delivery was quite quick. The pallet packing was fine. The only quibble I do have is that the driver didn't ring me half an hour beforehand like they are
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Product reviews
The logs are very dry so burn well. The nets are natural so can be burned as well. They are also easy to open. The size and weight of a net is just about right for people like me who are starting to s
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Trusted Customer
2 months ago
Date of purchase: 30/06/2024
Logs were supplied on time and were as described.
Karen
White Horse Energy
2 months ago
Thank you for your feedback and your 5 star review! We're delighted to hear that the logs were delivered on time and met your expectations as described.
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Trusted Customer
2 months ago
Date of purchase: 30/06/2024
Excellent service as always
Karen
White Horse Energy
2 months ago
Thank you for your 5 star review and positive feedback! We're thrilled to hear that you are pleased with both our products and service
Product reviews
Used product before, only need one to get amazing fire
Karen
White Horse Energy
2 months ago
Thank you for your feedback! We're delighted to hear that you've had such great results with our Ecoblaze Natural Firelighters. It's wonderful to know that just one firelighter is enough to get an amazing fire going
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Trusted Customer
2 months ago
Date of purchase: 22/06/2024
Great
Karen
White Horse Energy
2 months ago
Thank you for your feedback and your 5 star review! We're thrilled to hear that you are pleased with the quality of our white pellets.
Product reviews
Great pellets - super fast delivery.
Karen
White Horse Energy
2 months ago
Thank you for your feedback! We're delighted to hear that you are pleased with the quality of our pellets and the speed of our delivery service
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Trusted Customer
2 months ago
Date of purchase: 29/06/2024
Karen
White Horse Energy
2 months ago
Thank you for your feedback, if you need any further assistance please don't hesitate to contact White Horse Energy
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Steve Ridholls
Cornwall
2 months ago
Date of purchase: 29/06/2024
Karen
White Horse Energy
2 months ago
Thank you for your 5 star review!
Product reviews
Very good price
Karen
White Horse Energy
2 months ago
Thank you for your feedback! We're pleased to hear that you found the price of our Ecoblaze Kiln Dried Premium Hardwood Firewood to be very good
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.