All good I did advise to ring different number when arriving but didn’t but all ok
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Trusted Customer
2 months ago
Date of purchase: 28/06/2024
I like that the logs are packed in hessian net bags. Economy friendly, and very quick to stack and transport.
A potential down side is that the logs are quite slender, so I may have to feed the fire
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Karen
White Horse Energy
2 months ago
Thank you for your detailed feedback! We're glad to hear that you appreciate the hessian net bags for their eco-friendliness and convenience in stacking and transporting the logs.
We understand your concern about the slenderness of the logs, as this is a natural product the size can vary up to 20% of the actual volume of the pallet.
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Trusted Customer
2 months ago
Date of purchase: 28/06/2024
Product arrived promptly and very well wrapped up. The crate stayed outside for one night under rain but the logs were dry inside.
Karen
White Horse Energy
2 months ago
Thank you for your positive feedback! We're delighted to hear that you are pleased with the quality of our firewood and that it arrived promptly and well-wrapped. It's great to know that our packaging kept the logs dry even after a night in the rain.
Product reviews
Gives lots of heat and lasts long. We buy it every year.
Delivery : Exceptional
Karen
White Horse Energy
2 months ago
Thank you for your wonderful feedback! We're thrilled to hear that our product provides lots of heat and lasts a long time, and that you choose to buy from us every year. Your loyalty means a lot to us.
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Martin Hughes
2 months ago
Date of purchase: 27/06/2024
What Martin Hughes said about White Horse Energy:
Quick, good value
Product reviews
All fine so far, though I haven’t yet lit a fire since the delivery. I have found my previous delivery, oak, very good on my wood burner and the hessian sacks a very helpful way of keeping them
Karen
White Horse Energy
2 months ago
Thank you for sharing your positive experience! We're delighted to hear that you found the oak logs very good for your wood burner and that the hessian sacks have been helpful for storage.
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Trusted Customer
2 months ago
Date of purchase: 20/06/2024
Very good delivery service.
Karen
White Horse Energy
2 months ago
Thank you for your feedback and your five star review! We're pleased to hear that you found our delivery service to be very good.
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Trusted Customer
2 months ago
Date of purchase: 24/06/2024
Great service , no complaints .
Karen
White Horse Energy
2 months ago
Thank you for your 5 star review! We're thrilled to hear that you consider us an excellent company and that you were pleased with our service. Your satisfaction is our top priority, and it's wonderful to know we have met your expectations
Product reviews
Excellent logs , good price and quick delivery. Thoroughly recommend them .
Karen
White Horse Energy
2 months ago
Thank you for your wonderful feedback! We're delighted to hear that you are pleased with the quality of our logs, the competitive pricing, and the quick delivery. Your recommendation means a lot to us!
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Trusted Customer
2 months ago
Date of purchase: 24/06/2024
Delivered on time
Karen
White Horse Energy
2 months ago
Thank you for your 5 star review
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godfrey macdonald
Isle of Skye
2 months ago
Date of purchase: 16/06/2024
What godfrey macdonald said about White Horse Energy:
Excellent
Karen
White Horse Energy
2 months ago
Thank you so much for your feedback and 5 star review! We're thrilled to hear that you had an excellent experience from placing your order to consuming our product. Customer satisfaction is our top priority, and we're glad we could meet your expectations.
Product reviews
Excellent in every way, from order to delivery, and to consumption of product
Delivery : Excellent
Karen
White Horse Energy
2 months ago
Thank you so much for your feedback! We're delighted to hear that your experience with us—from placing your order to the delivery and consumption of our product—was excellent in every way
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Simon Jones
Shrewsbury
2 months ago
Date of purchase: 23/06/2024
What Simon Jones said about White Horse Energy:
Excellent quick hassle free service
Karen
White Horse Energy
2 months ago
Thank you for your feedback! We're thrilled to hear that you found our service to be excellent, quick, and hassle-free. Ensuring a seamless experience for our customers is always our goal, and we're glad we could meet that standard for you.
Product reviews
Fast delivery, left exactly where we asked the driver to put the pallet. We always purchase this kiln dried oak, lights and burns well.
Delivery : Exceptional
Karen
White Horse Energy
2 months ago
Thank you for your feedback! We're delighted to hear that you received your delivery promptly and that our driver placed the pallet exactly where you requested. We strive to provide efficient service and ensure customer satisfaction every step of the way.
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Craig
Southminster, Essex
2 months ago
Date of purchase: 23/06/2024
What Craig said about White Horse Energy:
Prompt dispatch with a follow-up phone call to confirm the delivery date and any specific requirements.
Karen
White Horse Energy
2 months ago
Thank you so much for your feedback! We're thrilled to hear that you were pleased with our prompt dispatch and the follow-up phone call to confirm your delivery date and any specific requirements. Ensuring clear communication and meeting your needs are top priorities for us.
Product reviews
Excellent quality dry wood and reliable delivery, even to a gravel drive. The majority of the wood pieces are of a standard size, with around 10% being larger than expected, requiring some additional
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Delivery : Exceptional
Karen
White Horse Energy
2 months ago
Thank you for your feedback! We're thrilled to hear that you found our wood to be of excellent quality and that our delivery service was reliable
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.