How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

557 out of 16,964 reviews

Time:

Past year

Martin Hughes

2 months ago

Date of purchase: 27/06/2024

What Martin Hughes said about White Horse Energy:

Quick, good value

Product reviews

All fine so far, though I haven’t yet lit a fire since the delivery. I have found my previous delivery, oak, very good on my wood burner and the hessian sacks a very helpful way of keeping them

Karen

White Horse Energy

2 months ago

Thank you for sharing your positive experience! We're delighted to hear that you found the oak logs very good for your wood burner and that the hessian sacks have been helpful for storage.

Trusted Customer

2 months ago

Date of purchase: 20/06/2024

Very good delivery service.

Karen

White Horse Energy

2 months ago

Thank you for your feedback and your five star review! We're pleased to hear that you found our delivery service to be very good.

Trusted Customer

2 months ago

Date of purchase: 24/06/2024

Great service , no complaints .

Karen

White Horse Energy

2 months ago

Thank you for your 5 star review! We're thrilled to hear that you consider us an excellent company and that you were pleased with our service. Your satisfaction is our top priority, and it's wonderful to know we have met your expectations

Product reviews

Trusted Customer

2 months ago

Date of purchase: 24/06/2024

Delivered on time

Karen

White Horse Energy

2 months ago

Thank you for your 5 star review

godfrey macdonald

Isle of Skye

2 months ago

Date of purchase: 16/06/2024

What godfrey macdonald said about White Horse Energy:

Excellent

Karen

White Horse Energy

2 months ago

Thank you so much for your feedback and 5 star review! We're thrilled to hear that you had an excellent experience from placing your order to consuming our product. Customer satisfaction is our top priority, and we're glad we could meet your expectations.

Product reviews

Simon Jones

Shrewsbury

2 months ago

Date of purchase: 23/06/2024

What Simon Jones said about White Horse Energy:

Excellent quick hassle free service

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're thrilled to hear that you found our service to be excellent, quick, and hassle-free. Ensuring a seamless experience for our customers is always our goal, and we're glad we could meet that standard for you.

Product reviews

Fast delivery, left exactly where we asked the driver to put the pallet. We always purchase this kiln dried oak, lights and burns well.

Delivery : Exceptional

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're delighted to hear that you received your delivery promptly and that our driver placed the pallet exactly where you requested. We strive to provide efficient service and ensure customer satisfaction every step of the way.

Craig

Southminster, Essex

2 months ago

Date of purchase: 23/06/2024

What Craig said about White Horse Energy:

Prompt dispatch with a follow-up phone call to confirm the delivery date and any specific requirements.

Karen

White Horse Energy

2 months ago

Thank you so much for your feedback! We're thrilled to hear that you were pleased with our prompt dispatch and the follow-up phone call to confirm your delivery date and any specific requirements. Ensuring clear communication and meeting your needs are top priorities for us.

Product reviews

Excellent quality dry wood and reliable delivery, even to a gravel drive. The majority of the wood pieces are of a standard size, with around 10% being larger than expected, requiring some additional

...

Read all

Delivery : Exceptional

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're thrilled to hear that you found our wood to be of excellent quality and that our delivery service was reliable

Ben

Haddington

2 months ago

Date of purchase: 16/06/2024

What Ben said about White Horse Energy:

Great, good price and good quality wood. Thx

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're delighted to hear that you were pleased with the price and quality of our wood.

Product reviews

Danny Buckley

Kent

2 months ago

Date of purchase: 22/06/2024

What Danny Buckley said about White Horse Energy:

Great service website is sometimes unstable but apart from that it’s a good service

Karen

White Horse Energy

2 months ago

Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our service. Providing excellent service is our top priority, and we're delighted that we could meet your expectations.

Product reviews

Initially the website was dropping out so i waited until the next day then it was perfect great wood delivered promptly il be placing an order again

Delivery : Exceptional

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're thrilled to hear that you were pleased with the wood we delivered promptly. Your satisfaction is important to us, and we're delighted to know that you'll be placing another order with us.

Trusted Customer

2 months ago

Date of purchase: 22/06/2024

Karen

White Horse Energy

2 months ago

Thank you for your 5 star review

Not received a review invite?

About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

Read all

01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

White Horse Energy Reviews

Ecoblaze Kiln Dried Premium Hardwood Firewood - 24 Hessian SacksAll fine so far, though I haven’t yet lit a fire since the delivery. I have found my previous delivery, oak, very good on my wood burner and the hess...More reviews of this product (23)View product website

Ecoblaze Kiln Dried Oak Firewood - 12 Hessian SacksExcellent logs , good price and quick delivery. Thoroughly recommend them .More reviews of this product (55)View product website

Kiln Dried Oak Firewood Full CrateExcellent in every way, from order to delivery, and to consumption of productMore reviews of this product (940)View product website

Kiln Dried Oak Firewood Full CrateFast delivery, left exactly where we asked the driver to put the pallet. We always purchase this kiln dried oak, lights and burns well....More reviews of this product (940)View product website

Kiln Dried Ash Firewood Full CrateExcellent quality dry wood and reliable delivery, even to a gravel drive. The majority of the wood pieces are of a standard size, with around 10% bein...More reviews of this product (2,218)View product website

Ecoblaze Kiln Dried Premium Hardwood Firewood - 24 Hessian SacksBrillo thxMore reviews of this product (23)View product website

Kiln Dried Ash Firewood Full CrateInitially the website was dropping out so i waited until the next day then it was perfect great wood delivered promptly il be placing an order again...More reviews of this product (2,218)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?