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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

Paul Simpson

Dover

3 months ago

Date of purchase: 27/05/2024

What Paul Simpson said about White Horse Energy:

Good

Karen

White Horse Energy

3 months ago

Thank you for your 5-star review! Your satisfaction is our top priority, and we appreciate your support.

Paul Simpson

3 months ago

I was contacted quickly by White Horse and assured that steps to address my concerns will be taken and offered a 10 % discount. A very pleasant and quick response.

Karen

White Horse Energy

3 months ago

We are pleased this was resolved promptly.

Product reviews

Not possible to get a reasonable delivery time and it turned up at 18.00 I then had to clear it as it was unlit on the side of the road. The tail lift on the truck was too small and couldn’t accommod

...

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Delivery : Substandard

Karen

White Horse Energy

3 months ago

Thank you so much for your feedback, we will be in touch with you soon.

Paul Simpson

3 months ago

Thank you for your quick response.

Trusted Customer

3 months ago

Date of purchase: 04/05/2024

After a few hiccups we ordered via the office. Personnel were friendly enough but not familiar with our account, perhaps things will get better.

Karen

White Horse Energy

3 months ago

Thank you for your 5-star review! We're thrilled to hear that you're enjoying our product

Product reviews

Trusted Customer

3 months ago

Date of purchase: 18/05/2024

First time using this company, and I must say Very Impressed 👍🏻 Super fast delivery, with great communication and good value too. Shall be using again . Many thanks.

Karen

White Horse Energy

3 months ago

Thank you for your fantastic feedback! We're thrilled to hear that you were very impressed with your first experience using our company. It's great to know that you appreciated the super fast delivery, excellent communication, and good value. We look forward to serving you again soon. Many thanks for choosing us!

Trusted Customer

3 months ago

Date of purchase: 17/05/2024

Karen

White Horse Energy

3 months ago

Thank you for your 5 star review, we appreciate your custom and look forward to supplying you in the future.

Trusted Customer

3 months ago

Date of purchase: 24/05/2024

Very good

Karen

White Horse Energy

3 months ago

Thank you for your 5 star feedback.

Product reviews

Some of the logs are too large for our stove and will need to be cut again

Delivery : Exceptional

Karen

White Horse Energy

3 months ago

Thank you for your feedback. We apologize for any inconvenience caused by some of the logs being too large for your stove. We appreciate you bringing this to our attention, as you can appreciate this is a natural product and as stated in our Terms and Conditions we do allow for up to 20% of the pallet to be out of spec. If you feel that this is more than 20% please could you let us know and we will address this asap.

Anthony Lever

Folkestone

3 months ago

Date of purchase: 24/05/2024

What Anthony Lever said about White Horse Energy:

Service was great

Karen

White Horse Energy

3 months ago

Thank you for your kind words! We're delighted to hear that you were pleased with our service

Product reviews

Trusted Customer

3 months ago

Date of purchase: 24/05/2024

Product reviews

Beautiful wood. Delivery company great as always. Good communication, helpful and flexible.

Delivery : Exceptional

Karen

White Horse Energy

3 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you are pleased with the quality of our kiln-dried birch wood. It's also great to know that our delivery company continues to meet your expectations with their good communication, helpfulness, and flexibility.

Graham Rollo

Launton

3 months ago

Date of purchase: 24/05/2024

Product reviews

Trusted Customer

4 months ago

Date of purchase: 20/05/2024

Extremely helpful. I needed to specify the delivery date and Chloe sorted it for me. The delivery firm are also extremely efficient and helpful in putting the crate in my garage.

Karen

White Horse Energy

4 months ago

Thank you for your feedback! We're thrilled to hear that Chloe was able to assist you in specifying the delivery date to your satisfaction. We're also glad that you found the delivery firm to be efficient and helpful

Product reviews

Trusted Customer

4 months ago

Date of purchase: 12/05/2024

Very quick delivery &, wood looks great

Karen

White Horse Energy

4 months ago

Thank you for your feedback and a Five Star Review. We're delighted to hear that you were pleased with the quick delivery and the quality of the wood. Your satisfaction is our top priority, and we appreciate your support.

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

Kiln Dried Oak Firewood Full CrateNot possible to get a reasonable delivery time and it turned up at 18.00 I then had to clear it as it was unlit on the side of the road. The tail lif...More reviews of this product (940)View product website

Ante Wood Pellets 975 KgThis product is in par with Platinum Plus. Like it’s former partners is does create dust. But nothing that can’t be sorted here.More reviews of this product (6)View product website

Kiln Dried Ash Firewood Full CrateSome of the logs are too large for our stove and will need to be cut againMore reviews of this product (2,219)View product website

Kiln Dried Oak Firewood Full CrateI use the wood for an off set smoker, the proof is in the eating,More reviews of this product (940)View product website

Kiln Dried Birch Firewood Half CrateBeautiful wood. Delivery company great as always. Good communication, helpful and flexible.More reviews of this product (1,503)View product website

Kiln Dried Ash Firewood Standard CrateMore reviews of this product (318)View product website

Kiln Dried Birch Firewood Half CrateThis is my 3rd repeat order and I can see that it is the same great quality as before. I am confident it will give me the same great fires as my pre...More reviews of this product (1,503)View product website

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