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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

Trusted Customer

4 months ago

Date of purchase: 06/05/2024

On time and delivery personnel was good to deal with. He called in advance of drop and placed pallet where I asked since I wasn’t at home.

Karen

White Horse Energy

4 months ago

Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was on time and that our delivery personnel provided excellent service. Ensuring smooth and convenient delivery experiences for our customers is a priority for us, and we're glad to hear that the delivery person called in advance and placed the pallet where you requested,

Karley Williams

Rye

4 months ago

Date of purchase: 13/05/2024

What Karley Williams said about White Horse Energy:

Simple ordering Really quick delivery Great product

Karen

White Horse Energy

4 months ago

Thank you for your 5 star review. We're thrilled to hear that you had such a positive experience with our service and product! Providing a simple ordering process, quick delivery, and great products are all key priorities for us. Your satisfaction is our top goal, and we're delighted that we could meet your expectations

Product reviews

Delivery wasn’t to the exact place but the driver did try to call me as requested and I was unavailable so more on my part than his. Pellets are great, had 2 bags with holes in but managed to save mo

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Delivery : Excellent

Karen

White Horse Energy

4 months ago

Thank you for your feedback, and we're glad to hear that you're happy overall with your purchase. We apologize for any inconvenience regarding the delivery not being to the exact place, but we appreciate your understanding that the driver attempted to contact you as requested. We'll take note of this for future deliveries to ensure a smoother experience. We're pleased to hear that you're enjoying the pellets, despite the minor issue of a couple of bags with holes. I will be in contact with you and l will do my best to make it right.

Trusted Customer

4 months ago

Date of purchase: 12/05/2024

Product reviews

Trusted Customer

4 months ago

Date of purchase: 12/05/2024

First class service as per usual. Order on line with no hassle Excellent quality fuel perfectly delivered. Even splits down to smaller pieces for easier starting

Karen

White Horse Energy

4 months ago

We're thrilled to hear that you've had another first-class experience with us! Providing hassle-free online ordering and delivering excellent quality fuel is what we strive for. We're glad to hear that the fuel was perfectly delivered and that you found the even splits down to smaller pieces helpful for easier starting. Your satisfaction is our top priority, and we appreciate your continued support

Product reviews

Delivery driver was extremely helpful as always and manoeuvred the crate to the perfect spot for me to offload into my woodstore. I prefer ash for our woodburner, the burn duration is very good and

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Delivery : Exceptional

Karen

White Horse Energy

4 months ago

Thank you for sharing your positive experience with us! We're delighted to hear that our delivery driver was extremely helpful and made sure the crate was placed exactly where you needed it. It's great to know that you prefer ash for your woodburner and find its burn duration and heat output perfect for your needs. Using a coffee percolator on your stove top sounds like a wonderful idea to take advantage of the heat availability!

Trusted Customer

4 months ago

Date of purchase: 23/04/2024

Product reviews

Trusted Customer

4 months ago

Date of purchase: 12/05/2024

Fast and efficient. Great value too.

Karen

White Horse Energy

4 months ago

We're thrilled to hear that you found our service fast, efficient, and great value! Providing quick and reliable service while offering excellent value is our goal, and we're delighted that we met your expectations.

Product reviews

Great wood all cut to the right size. Burns beautifully.

Delivery : Exceptional

Karen

White Horse Energy

4 months ago

We're thrilled to hear that you're enjoying our Kiln Dried Ash Firewood Full Crate! It's fantastic to know that the wood is cut to the right size and burns beautifully for you. Providing high-quality firewood that meets your needs is our top priority, and we're delighted that we've succeeded in doing so

Joseph Anthony Hall

Durham

4 months ago

Date of purchase: 11/05/2024

What Joseph Anthony Hall said about White Horse Energy:

Excellent, as always

Karen

White Horse Energy

4 months ago

Thank you so much for your glowing review! We're thrilled to hear that you consistently find our service excellent. Your 5-star rating means a lot to us, and it's incredibly rewarding to know that we've met your expectations.

Product reviews

Nicely packaged, clean good quality pellet, well pallatised and wrapped, delivered as usual by Elldis our brilliant local haulier. Price as good as anywhere

Karen

White Horse Energy

4 months ago

Thank you for you positive feedback. We're delighted to hear that you're satisfied with your recent pellet delivery! Ensuring that our products are nicely packaged, clean, and of good quality is essential to us, and we're pleased to hear that you found them to meet your expectations. We're also glad that the delivery process was smooth.

Trusted Customer

4 months ago

Date of purchase: 06/05/2024

I live in the opposite of the country from White Horse.This is the second order I have purchased.First time I order A crate of Birch (see my review).I’m surprised you don’t have to order from a local

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Karen

White Horse Energy

4 months ago

Thank you so much for your kind words and for choosing us for your firewood needs, even from the opposite side of the country! We're thrilled to hear that you've had a positive experience with both our product and service. Ensuring efficient delivery, no matter where you are, is a top priority for us, and we're delighted that you received your crate of Oak within just 3 days

Trusted Customer

4 months ago

Date of purchase: 04/05/2024

Product reviews

Great wood, slow burner and very economical, have ordered several times. Delivered promptly and good value for money.

Delivery : Exceptional

Karen

White Horse Energy

4 months ago

Thank you so much for your positive feedback. We're thrilled to hear that you're enjoying our firewood and that it's been a reliable and economical choice for you! Providing high-quality wood that burns slowly and efficiently is what we aim for, and we're glad to hear that you've found it to be just that. Thank you for your continued support through multiple orders

Trusted Customer

4 months ago

Date of purchase: 11/05/2024

THE SERVICE WAS GOOD..

Product reviews

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

Unbranded Wood Pellets 975kgDelivery wasn’t to the exact place but the driver did try to call me as requested and I was unavailable so more on my part than his. Pellets are grea...More reviews of this product (1,096)View product website

Kiln Dried Oak Firewood Full CrateMore reviews of this product (940)View product website

Kiln Dried Ash Firewood Full CrateDelivery driver was extremely helpful as always and manoeuvred the crate to the perfect spot for me to offload into my woodstore. I prefer ash for ou...More reviews of this product (2,219)View product website

Kiln Dried Oak Firewood Full Crate B-GradeMore reviews of this product (11)View product website

Kiln Dried Ash Firewood Full CrateGreat wood all cut to the right size. Burns beautifully.More reviews of this product (2,219)View product website

Ante Wood Pellets 975 KgNicely packaged, clean good quality pellet, well pallatised and wrapped, delivered as usual by Elldis our brilliant local haulier. Price as good as an...More reviews of this product (6)View product website

Kiln Dried Oak Firewood Full CrateGreat wood, slow burner and very economical, have ordered several times. Delivered promptly and good value for money.More reviews of this product (940)View product website

Kiln Dried Ash Firewood Full CrateTHE LOGS THAT I ORDERED, WERE NOT MUCH BIGGER THAN KINDLING, AND SO I will not be placing Any more orders in future, and I would normally use 5 , two...More reviews of this product (2,219)View product website

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