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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

Trusted Customer

4 months ago

Date of purchase: 06/05/2024

Product reviews

Gary Turner

Newark

4 months ago

Date of purchase: 05/05/2024

Product reviews

I’ve not used many but he seem to be as good as any other but won’t know until the winter comes around for 100% feedback delivery driver was great and delivery was nice and early

Delivery : Exceptional

Karen

White Horse Energy

4 months ago

Thank you for sharing your feedback with us regarding your recent purchase. We sincerely appreciate your honest assessment and are glad to hear that your initial experience with our product and delivery service was positive. Rest assured, we are committed to providing you with a high-quality product that meets your expectations. We're delighted to hear that you had a positive experience with our delivery driver and that your delivery arrived promptly

Jill Caretto

Harlow

4 months ago

Date of purchase: 06/05/2024

What Jill Caretto said about White Horse Energy:

Excellent service, quick delivwry

Karen

White Horse Energy

4 months ago

Thank you for your kind words regarding our service and delivery. We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. Ensuring prompt and efficient service is a top priority for us, and we're delighted that we could meet your expectations. Your satisfaction is incredibly important to us, and we're committed to providing the best possible experience for all our customers.

Product reviews

Brilliant service, quick delivery.

Delivery : Exceptional

Karen

White Horse Energy

4 months ago

We're thrilled to receive your feedback about our service and the delivery of your kiln-dried oak crate. Thank you for taking the time to share your experience with us! Providing brilliant service and ensuring quick delivery are two of our top priorities, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we're committed to consistently delivering top-notch service to all our valued customers.

Trusted Customer

4 months ago

Date of purchase: 05/05/2024

Excellent - would have liked warning from the delivery driver an hour before arrival.

Karen

White Horse Energy

4 months ago

Thank you for sharing your experience with us, and we're delighted to hear that you found our service excellent. Your satisfaction is our top priority, and we're committed to continually improving our customer experience.

Product reviews

Extremely fast delivery. Like the cardboard packaging (compared to plastic shrink wrap and tightening bands). Can be easily stacked. Burn hot and can be broken in half if needed.

Karen

White Horse Energy

4 months ago

Thank you for taking the time to share your feedback with us regarding your recent delivery of our products. We're thrilled to hear that you had such a positive experience! We're delighted that you found our delivery service to be extremely fast and that you appreciate the cardboard packaging. We're glad to hear that our products meet your expectations in terms of quality and usability.

Ben Lack

4 months ago

Date of purchase: 05/05/2024

Karen

White Horse Energy

4 months ago

We sincerely apologize for the quality issue you experienced with the full crate of ash firewood you received. Your feedback is invaluable to us, and we take your concerns very seriously. We understand how frustrating it must be to receive mostly kindling in the crate, although as it is a natural product we do allow for up to 20% of the crate to be out of spec. However as a valued regular and valued customer , and we are committed to resolving this matter promptly.

Product reviews

Karen

White Horse Energy

4 months ago

We sincerely apologize for the quality issue you experienced with the full crate of ash firewood you received. Your feedback is invaluable to us, and we take your concerns very seriously. We understand how frustrating it must be to receive mostly kindling in the crate, we do however state that within our crates we do allow up to 20% of the product to be varying in spec with this being a natural product, having said that we are committed to resolving this matter promptly and I would be more than happy to arrange a collection or a replacement at your earliest convenience.

Trusted Customer

4 months ago

Date of purchase: 05/05/2024

Very good .

Karen

White Horse Energy

4 months ago

We sincerely appreciate your 5-star rating and positive feedback about our service! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our service to be very good and worthy of a 5-star rating. Your satisfaction is our top priority, and we're committed to maintaining the highest standards of excellence in everything we do.

Trusted Customer

4 months ago

Date of purchase: 05/05/2024

Very good service, second time I have used White Horse and have absolutely no complaints.

Karen

White Horse Energy

4 months ago

Thank you for your kind words and for choosing White Horse for the second time! We greatly appreciate your continued support and trust in our services. We're thrilled to hear that you had another positive experience with us and that our service met your expectations. Providing excellent service and ensuring customer satisfaction are our top priorities, and we're delighted that we could deliver on that promise once again.

Product reviews

Good end-of-season purchase, very competitive price, swift reliable and efficient delivery. Logs burn well with bright flame, good heat output and reasonably long-lasting. 100 percent satisfied.

Karen

White Horse Energy

4 months ago

Thank you so much for your glowing review and for choosing us for your end-of-season purchase! We're thrilled to hear that you had such a positive experience with our products and services. Your satisfaction is our top priority, and we're delighted that our competitive pricing, swift delivery, and high-quality logs met your expectations. Providing efficient and reliable service is what we strive for, and we're glad to have delivered on that promise.

thomas lowther

4 months ago

Date of purchase: 04/05/2024

Product reviews

Michael Packwood

Saxmundham

4 months ago

Date of purchase: 27/04/2024

What Michael Packwood said about White Horse Energy:

Very good. Stop hassling me with reviews though. Good service is what should be normal.

Karen

White Horse Energy

4 months ago

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you were satisfied with the service you received!

Product reviews

Brendon Bratcher

Stonehouse

4 months ago

Date of purchase: 22/04/2024

Product reviews

Not received a review invite?

About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

Kiln Dried Oak Firewood Full CrateMore reviews of this product (940)View product website

Unbranded Wood Pellets 975kgI’ve not used many but he seem to be as good as any other but won’t know until the winter comes around for 100% feedback delivery driver was great and...More reviews of this product (1,096)View product website

Kiln Dried Oak Firewood Full CrateBrilliant service, quick delivery.More reviews of this product (940)View product website

Ecoblaze Boxed Hardwood Briquettes - 40 BoxesExtremely fast delivery. Like the cardboard packaging (compared to plastic shrink wrap and tightening bands). Can be easily stacked. Burn hot and ...More reviews of this product (24)View product website

Kiln Dried Ash Firewood Full CrateMore reviews of this product (2,219)View product website

Ecoblaze Boxed Hardwood Briquettes - 40 BoxesGood end-of-season purchase, very competitive price, swift reliable and efficient delivery. Logs burn well with bright flame, good heat output and rea...More reviews of this product (24)View product website

Unbranded Wood Pellets 975kgMore reviews of this product (1,096)View product website

Kiln Dried Ash Firewood Full CrateUsed KD Ash from White Horse several times now, very good product. I believe competitive price. Good deal, so I am stocked up for next winter....More reviews of this product (2,219)View product website

Kiln Dried Oak Firewood Full CrateOK let start with the positives. The crate was a good price and delivery was prompt, driver friendly and very helpful. Now on to the important part -...More reviews of this product (940)View product website

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