I would and have recommended the pellets and have bought several times. The bags have now improved as they are stronger, but they are v slippery and are not wrapped securely enough on the pallet - mi
...
Read all
Product reviews
V absorbent and easy to handle but the load arrived in the lorry on its side having fallen over so the whole lot had to be unloaded by hand and there were about 6 broken/split bags
0
Share
RA
Rob Angell
8 years ago
Date of purchase: 29/10/2015
What Rob Angell said about White Horse Energy:
Minor problem communicated via email and not even the courtesy of a response
Stuart Fitzgerald
White Horse Energy
8 years ago
Hi Rob,
We're really sorry that you've had an issue with your order. We don't seem to have any emails in our system from you (hopefully it's not been gobbled by our spam filters). We've tried to get in touch today to find out what happened without any luck. Please could you drop us a line on sales@whitehorseenergy.co.uk or a call on 01285 402 000 so that we can get to the bottom of it.
All the best
Stuart
Stuart Woodward
White Horse Energy
8 years ago
-
Product reviews
Stuart Woodward
White Horse Energy
8 years ago
Hi Rob,
We're really sorry that you've had an issue with your order. We don't seem to have any emails in our system from you (hopefully it's not been gobbled by our spam filters). We've tried to get in touch today to find out what happened without any luck. Please could you drop us a line on sales@whitehorseenergy.co.uk or a call on 01285 402 000 so that we can get to the bottom of it.
All the best
0
Share
Trusted Customer
8 years ago
Date of purchase: 30/10/2015
Fast Efficient Service
Product reviews
Just one bag split! Only complaint was how bags were stacked on the pallet - was more like a pyramid than a square so when shrink wrap came off the bags started to slip off
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.