Thank you very much for your feedback! We're so pleased to hear that your experience with us was perfect.
Product reviews
nothing more needs to be said
Karen
White Horse Energy
4 months ago
Thank you so much for your positive feedback and 5-star rating regarding our Ecoblaze Boxed Hardwood Briquettes! We're thrilled to hear that you are satisfied with your purchase.
0
Share
Trusted Customer
4 months ago
Date of purchase: 28/04/2024
The service is always good, easy to order and the quality and prices good
Karen
White Horse Energy
4 months ago
Thank you so much for your positive feedback and continued support! We're thrilled to hear that you are very happy with our service, quality, and prices.
Product reviews
Have bought many times and very happy with the purchase. Delivery was very fast and the driver excellent-very helpful and polite
Delivery : Exceptional
Karen
White Horse Energy
4 months ago
Thank you so much for your ongoing support and positive feedback! We're thrilled to learn that you continue to be satisfied with your purchases from us.
0
Share
Trusted Customer
4 months ago
Date of purchase: 28/04/2024
All good
Karen
White Horse Energy
4 months ago
Thank you for your feedback and for letting us know that everything is good. Your satisfaction is our priority, and we're delighted to hear that you are happy with our service.
Product reviews
All good, thank you
Karen
White Horse Energy
4 months ago
Thank you for your kind words regarding our service. We're pleased to hear that you had a positive experience with us.
0
Share
Trusted Customer
4 months ago
Date of purchase: 28/04/2024
Excellent
Karen
White Horse Energy
4 months ago
Thank you for your feedback regarding your recent order. We're pleased to hear that everything regarding your order was excellent.
Product reviews
Delivered promptly, good sample and if the £40 discount was still available after the 7 May I would like to order another crate.
Delivery : Exceptional
Karen
White Horse Energy
4 months ago
Regarding the £40 discount offer, please keep a look out for promotional emails, we don't have any information as of yet but as soon as we do it should be emailed to you.
0
Share
Trusted Customer
4 months ago
Date of purchase: 27/04/2024
Product reviews
Delivery : Exceptional
Karen
White Horse Energy
4 months ago
We greatly appreciate your feedback! We're thrilled to hear that you found our delivery service to be excellent
0
Share
Trusted Customer
4 months ago
Date of purchase: 26/04/2024
Good website, prompt service and great product.
Karen
White Horse Energy
4 months ago
Thank you very much for your positive feedback! We're delighted to hear that you had a positive experience with our website, service, and product.
Product reviews
This is my third delivery of Ash firewood. The logs are of great quality and burn very well.
However, the pallet is usually damaged in transit & should be reinforced to support the weight being trans
...
Read all
Delivery : Excellent
Karen
White Horse Energy
4 months ago
Thank you for your continued support and for taking the time to share your feedback with us. We're delighted to hear that you are pleased with the quality of our Ash firewood and that it burns very well.
We appreciate your feedback regarding the pallet's condition upon delivery. As the weight of the pallet is extremely heavy and has to travel a fair distance to delivery these pallets can on some occasions get damaged. Ensuring the safe transportation of our products is a priority for us, and we take your suggestion for reinforcing the pallets seriously
0
Share
CE
Chris E
NORTH STAFFS
4 months ago
Date of purchase: 22/04/2024
What Chris E said about White Horse Energy:
If the investigation is completed as it should for our missing few packs it would be 5 stars. Currently I am still waiting, but the complaint was only lodged this week so happy to wait a little longer
...
Read all
Product reviews
The product is great, this is our second order. First time round no issues,
unfortunately this time the pallet was damaged in transit and part of the load was missing. White Horse were quick to respon
...
Read all
Delivery : Substandard
0
Share
Trusted Customer
4 months ago
Date of purchase: 19/04/2024
Easy to arrange delivery and raise any issues
Karen
White Horse Energy
4 months ago
Thank you very much for your kind words! We're thrilled to hear that you had a great experience with our service and found it easy to arrange delivery and raise any issues.
0
Share
Trusted Customer
4 months ago
Date of purchase: 26/04/2024
Product reviews
Whilst I don't mind some smaller pieces, there was a lot of what was almost kindling.
Delivery : Good
Chloe
White Horse Energy
4 months ago
Thank you for your feedback, we are very sorry to hear that you received a few piece of smaller logs. One of your customer service team will reach out to you so that we can get this resolved. We do hope to serve you again in the future.
0
Share
Trusted Customer
4 months ago
Date of purchase: 26/04/2024
Easy to order and prompt delivery by helpful driver.
Karen
White Horse Energy
4 months ago
Thank you very much for your feedback! We're thrilled to hear that you had a positive experience with both ordering and delivery.
Product reviews
Product as described and burns well. wood is well packed and crate is full without large spaces.
Delivery : Exceptional
Karen
White Horse Energy
4 months ago
Thank you very much for your feedback! We're pleased to hear that you are satisfied with our product and that it meets your expectations.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.