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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

Lesley Gornall

Leigh

4 months ago

Date of purchase: 26/04/2024

What Lesley Gornall said about White Horse Energy:

Arrived in great time & delivered very nicely onto my driveway by a very pleasant delivery driver. Excellent communication throughout.

Karen

White Horse Energy

4 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear that your delivery experience was exceptional from start to finish.

Product reviews

Shaun Bushell

Northampton

4 months ago

Date of purchase: 25/04/2024

What Shaun Bushell said about White Horse Energy:

The service was brilliant

Karen

White Horse Energy

4 months ago

Thank you very much for your feedback! While we're glad to hear that you found our service to be brilliant, we're sorry to learn that you experienced slow burning with our wood.

Product reviews

Peter Watts

Coventry

4 months ago

Date of purchase: 25/04/2024

What Peter Watts said about White Horse Energy:

Very disappointed! Approximately 25%-33% of the logs delivered were considerably too large to fit our log-burner. Whilst we do have a most efficient log splitter, the time and effort taken (my wife &

...

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Karen

White Horse Energy

4 months ago

Thank you for your feedback. I do believe a representative of White Horse Energy has been in touch and has not had a response.

Product reviews

mary stacey

Hemyock, Devon

4 months ago

Date of purchase: 24/04/2024

What mary stacey said about White Horse Energy:

Excellent service. The delivery driver rang me 20 mins. prior to delivery as I had asked him to.

Karen

White Horse Energy

4 months ago

Thank you very much for your positive feedback regarding our delivery service! We're thrilled to hear that you had an excellent experience and that our delivery driver accommodated your request to be contacted prior to delivery.

Product reviews

The driver was very accomodating and unloaded the pallet of pellets down a difficult ramp for me. Only one bag had burst open.

Delivery : Exceptional

Karen

White Horse Energy

4 months ago

We strive to provide exceptional service, and we're delighted that the driver was able to unload the pallet of pellets down a difficult ramp for you and chose to go over and above. Your satisfaction is our priority, and we're glad that we could meet your expectations in this regard.

Trusted Customer

4 months ago

Date of purchase: 24/04/2024

From click to drop, very fast turn around. Well done.

Karen

White Horse Energy

4 months ago

Thank you very much for your positive feedback! We're delighted to hear that you had a fast and efficient experience with us, from the moment you clicked to the drop-off.

Product reviews

Ordered Thursday mid-day. Delivered early Saturday morning, so roughly a 42 hour turnaround to Newquay, Cornwall from order to drop - amazing. The pellets themselves are slightly darker than we've ha

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Delivery : Exceptional

Karen

White Horse Energy

4 months ago

Thank you very much for positive feedback regarding your recent delivery experience! We're thrilled to hear that you received your order with such speed and efficiency. We understand the importance of timely deliveries, and we're delighted that we could provide you with an amazing turnaround time of approximately 42 hours from order to drop-off in Newquay, Cornwall. Your satisfaction is our priority, and we're glad that we could meet your expectations in this regard.

Helen

Exeter

5 months ago

Date of purchase: 23/04/2024

What Helen said about White Horse Energy:

Personal response, great customer service, easy payment system and prompt delivery process

Karen

White Horse Energy

4 months ago

Thank you very much for your personal response regarding your recent experience with us! We are thrilled to hear that you had a great experience with our customer service, payment system, and delivery process.

Product reviews

Trusted Customer

5 months ago

Date of purchase: 08/04/2024

the person on the phone could not have been better, she even went and measured some briquettes for me. The delivery to the north coast was sorted in 2 days and the driver could not have been more help

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Karen

White Horse Energy

5 months ago

Thank you so much for your great feedback regarding your recent experience with us! We are thrilled to hear that you had an excellent all-round experience. At White Horse Energy, providing exceptional customer service is at the heart of everything we do, and it's wonderful to know that our team member on the phone went above and beyond to assist you. We're glad that our team could provide the information you needed and that the delivery process was smooth and efficient.

Product reviews

delivery was really excellent and the fire blocks do their job although i tend to use them as fire lighters for my briquettes. many thanks

Delivery : Exceptional

Karen

White Horse Energy

5 months ago

Thank you very much for your positive feedback regarding your recent delivery of fire blocks! We are delighted to hear that the delivery was excellent and that the fire blocks are serving their purpose well for you.

Trusted Customer

5 months ago

Date of purchase: 20/04/2024

White Horse Energy are a well run company from initial phone call to sales through to delivery.

Karen

White Horse Energy

5 months ago

Thank you very much for your positive feedback regarding your experience with White Horse Energy. We're delighted to hear that you found our company to be well-run from start to finish! At White Horse Energy, we strive to provide exceptional service at every step of the process, from the initial phone call to sales and delivery. Your satisfaction is our priority, and we're thrilled that we could meet your expectations.

Product reviews

Andrew Kilding

St Ives

5 months ago

Date of purchase: 22/04/2024

What Andrew Kilding said about White Horse Energy:

Perfect

Karen

White Horse Energy

5 months ago

Good afternoon, Thank you for taking the time to provide us with your feedback. We're thrilled to hear that your experience was perfect!

Product reviews

Trusted Customer

5 months ago

Date of purchase: 22/04/2024

Product reviews

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

Kiln Dried Oak Firewood Full Crate B-GradeExcellent quality, especially for B grade. Excellent price & fantastic communication & service.More reviews of this product (11)View product website

Kiln Dried Oak Firewood Full CrateEasy to order, good wood, good delivery, at the right price. Well doneMore reviews of this product (940)View product website

Kiln Dried Ash Firewood Standard CrateApproximately 25%-33% (50+) of the logs supplied were far too large to fir our log-burner. Whilst we have a most efficient log splitter, this requires...More reviews of this product (318)View product website

Unbranded Wood Pellets 975kgThe driver was very accomodating and unloaded the pallet of pellets down a difficult ramp for me. Only one bag had burst open.More reviews of this product (1,096)View product website

Unbranded Wood Pellets 975kgOrdered Thursday mid-day. Delivered early Saturday morning, so roughly a 42 hour turnaround to Newquay, Cornwall from order to drop - amazing. The pe...More reviews of this product (1,096)View product website

Willow Warm Briquettes Full PalletWork very well on canal boat and at home. Briquettes are fully shrink wrapped so keep dry Delivery Co and driver provided excellent service...More reviews of this product (19)View product website

EcoBlaze RUF Fire Blocks Full Palletdelivery was really excellent and the fire blocks do their job although i tend to use them as fire lighters for my briquettes. many thanks...More reviews of this product (108)View product website

Ecoblaze Boxed Hardwood Briquettes - 40 Boxesdelivery was excellent, and the briquettes are just as good. each one lasts nearly 2 hours and churns out a lot of heat. many thanks...More reviews of this product (24)View product website

Kiln Dried Birch Firewood Max CrateIdeal product , always value for money and a reliable company to deal with.More reviews of this product (71)View product website

Kiln Dried Birch Firewood Half CrateThe whole process from order to delivery was excellent. Very easy and polite driver. All set up for next winter.More reviews of this product (1,503)View product website

Kiln Dried Oak Firewood Full CrateOak logs well stacked. I feel sorry for the delivery drivers using hand pump trucks that are not always well maintained. The electric version should b...More reviews of this product (940)View product website

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