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Dave Lyon
Whitefield, Manchester
5 months ago
Date of purchase: 14/04/2024
What Dave Lyon said about White Horse Energy:
Easy to order and make payment, secure site. Delivery arrived before due date but was no problem, the delivery driver did say he would take it back and deliver on the due date though. As it was rainin
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Karen
White Horse Energy
5 months ago
Good afternoon, Thank you very much for your feedback regarding your recent experience with us! We are thrilled to hear that ordering and making payment was easy for you, and we're glad to know that you found our website secure.
We're also delighted to hear that your delivery arrived earlier than expected, and we apologize for any inconvenience caused by the unexpected timing. However, we're pleased to hear that our delivery driver went the extra mile by offering to return on the scheduled date and even took the initiative to wrap the pallet for you during the rain.
Product reviews
Excellent product and easy to move and store, from what we have used so far it burns well and leave hardly no ash. Recommended it to one of my colleagues and gave him a bag to try.
Karen
White Horse Energy
5 months ago
Thank you very much for your glowing review of our product! We are thrilled to hear that you are satisfied with its quality and ease of use.
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Trusted Customer
5 months ago
Date of purchase: 12/04/2024
Great service! However I had to pay first then they rang back to give me a delivery day. As I work all week it would have been better to get a delivery day at the time of payment just in case I could
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Karen
White Horse Energy
5 months ago
Good afternoon, We understand the importance of timely delivery, especially for customers with busy schedules, and we will do our best to address this concern. We do however offer a Premium Delivery Service which does guarantee next day delivery.
Product reviews
Firewood was great! Well packed, all spaces filled. Burns long and slow! Fab
Delivery driver a bit grumpy as he couldn’t find the house. He was looking at the wrong end of the street!
Karen
White Horse Energy
5 months ago
Thank you very much for your wonderful feedback regarding our quality firewood! We are thrilled to hear that you were pleased with your recent purchase.
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Ciela Bladen
Cowbridge
5 months ago
Date of purchase: 19/04/2024
What Ciela Bladen said about White Horse Energy:
White Horse energy had a good website for me to look at products and choose from. Delivery was a day early so all good there. Didn't have to contact them, so can't comment. Pricing was average but th
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Karen
White Horse Energy
5 months ago
Thank you very much for your feedback regarding our service. We are delighted to hear that you were pleased with the service you received from us.
Product reviews
Have burned a few and very good quality wood on the whole, few pieces were rotten all the way through and therefore not suitable for my wood burner and quite a few were just too big to use. They will
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Claire Head
5 months ago
Date of purchase: 19/04/2024
What Claire Head said about White Horse Energy:
Excellent
Product reviews
Excellent service
Karen
White Horse Energy
5 months ago
Thank you very much for your feedback regarding our service. We are delighted to hear that you were pleased with the service you received from us.
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Trusted Customer
5 months ago
Date of purchase: 11/04/2024
Product reviews
This was my second order. The first was 5 star. On the second there were proportionately more small split logs which burn at a faster rate. Not much can do about that. Pot luck to a large extent I sup
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Karen
White Horse Energy
5 months ago
Thank you very much for sharing your feedback with us regarding your second order of firewood.
We strive to provide consistent quality with each order, and we're sorry to hear that you noticed a difference in the size of the split logs in your second order. While we aim to maintain consistency, variations in wood supply can occasionally result in differences in log sizes.
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Sandra Oliver
5 months ago
Date of purchase: 15/04/2024
What Sandra Oliver said about White Horse Energy:
Reasonable price, free delivery, came when they said it would, great sized logs, burn lovely
Would definitely recommend and buy again
Karen
White Horse Energy
5 months ago
Good morning, Thank you very much for your glowing review of our firewood service! We are thrilled to hear that you had a positive experience with us.
Product reviews
Logs a good size and burn really well, long lasting
Delivery : Exceptional
Karen
White Horse Energy
5 months ago
We take great pride in providing high-quality firewood products that meet the needs and expectations of our customers. It's wonderful to know that our logs are of a good size and burn well, providing you with long-lasting warmth.
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sylvia morton
Swinefleet, Goole DN14 8BX
5 months ago
Date of purchase: 15/04/2024
What sylvia morton said about White Horse Energy:
Fantastic, the Driver, Gavin from Holt &sons reversed his big lorry down our driveway to our gate split the pallet of 65 bags on to a spare pallet and took them to our garage for us WHAT A STAR HE WA
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Karen
White Horse Energy
5 months ago
Good afternoon, thank you so much for sharing your incredible experience with us! We are overjoyed to hear about the exceptional service provided.
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Trusted Customer
5 months ago
Date of purchase: 14/04/2024
Good product, good service, reasonable price
Karen
White Horse Energy
5 months ago
Good morning, Thank you so much for your feedback regarding our product, service, and pricing! We are thrilled to hear that you are satisfied with your experience with us.
Product reviews
Good product, burns well and great packagong
Karen
White Horse Energy
5 months ago
We take great pride in providing high-quality products that meet the needs of our customers, and it's fantastic to know that our firewood burns well and meets your expectations
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NERYS M JOHN
5 months ago
Date of purchase: 14/04/2024
What NERYS M JOHN said about White Horse Energy:
Fantastic 5* service, great comms and fast shipping . I would never buy my logs from anyone else . Highly recommended
Karen
White Horse Energy
5 months ago
Good morning, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic experience with our service and that you are satisfied with our communication and shipping speed.
Product reviews
It is the first time I have purchased these logs and I am not dissapointed. Handily packaged, just grab a bag and take them inside, and the bags are recyclable as well which is a bonus. The logs the
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Karen
White Horse Energy
5 months ago
The convenience of our handily packaged logs and the recyclable bags are definitely aspects we've put a lot of thought into, so it's wonderful to hear that they've added to your satisfaction. And we're delighted that you're finding our mixed hardwood logs to be efficient and effective.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.