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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

415

55

32

13

18

533

ratings over the past year

Displaying all 16,964 reviews
Trusted Customer
11 months ago
Date of purchase: 07/10/2023
The ordering process and delivery were really good. The delivery company contacted me ahead of time to ensure I was in and moved the logs to where I needed them. I would only say that some of the logs
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! its great to hear you received first class service from your delivery company. I am sorry that you feel our logs were not completely up to standard. We will be sure to look into this further. We hope to serve you again in the future.
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CB
Chris Buncher
11 months ago
Date of purchase: 29/09/2023
What Chris Buncher said about White Horse Energy:
Not really a reflection on White Horse who I've used for several years since they were recommended to me, more a delivery issue. Three weeks after being told my order was with their courier company it
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AC
Alison Cole
11 months ago
Date of purchase: 28/09/2023
What Alison Cole said about White Horse Energy:
The BEST birch crate yet! Brilliantly stacked, great sized logs, delivered within the week and on a dry day!!
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! its great to hear such positive feedback. We strive in ensuring our customers receive high quality products. We look forward to serving you again in the future.
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Trusted Customer
11 months ago
Date of purchase: 28/09/2023
Third party carrier had to be contacted to arrange final delivery, had to jump though hoops to find them, all much more to do than previous log suppy companies with the same product and size. Otherwi
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are sorry our delivery company didn't get in contact with you. We want to ensure our customers receive first class experience. This information will get passed on to ensure this does not happen again. We look forward to serving you again in the future.
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Ralph Beevers
11 months ago
Date of purchase: 02/10/2023
What Ralph Beevers said about White Horse Energy:
The delivery arrived quicker than expected, as described, and left in the place that we had asked them to drop the pallett.
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We strive in ensuring our customers receives a first class service. We look forward to serving you again in the future.
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PG
Peter Gallon
North Walsham
11 months ago
Date of purchase: 29/09/2023
What Peter Gallon said about White Horse Energy:
Probably better to use a different logistics company in future. First delivery(Friday) cancelled due to driver shortage. Rearranged for following Wednesday. Driver struggled to get his vehicle down ou
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Steve O'Kane
upwell
11 months ago
Date of purchase: 03/10/2023
What Steve O'Kane said about White Horse Energy:
The delivery was difficult to track, probably the rubbish web site of the delivery company rather than White Horse Energy though. The driver himself was fine, but he was given a lorry with a faulty t
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are sorry to hear that you didn't received a first class service whilst tracking your delivery and receiving it. We appreciate all your feedback and will be sure to pass all this information on. We hope to serve you again in the future.
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Trusted Customer
11 months ago
Date of purchase: 28/09/2023
Good swift service we’ll packed pallet
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! Its great to hear such great feedback about our products. We strive in ensuring our customers are always receiving a first class experience. We look forward to serving you again in the future.
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1
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Trusted Customer
11 months ago
Date of purchase: 22/09/2023
Good service and the delivery driver was lovely and very helpful
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We strive in ensuring our customers receive a first class service. We look forward to serving you again in the future.
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Trusted Customer
11 months ago
Date of purchase: 08/10/2023
Seamless ordering and delivery, quality and quantity of the wood were much better than we'd bought elsewhere
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! Its great to hear such positive feedback about our products. We always want to ensure our customers receive a first class service.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.