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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

402

52

31

11

18

514

ratings over the past year

Displaying all 16,964 reviews
Trusted Customer
11 months ago
Date of purchase: 29/09/2023
Good product - always tricky to find out when delivery will occur as delivery team do not call in prior. First time order of kindling - seems overpriced but works,
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Chloe
White Horse Energy
11 months ago
Thank you for getting in contact. We appreciate your feed back and it is great to hear such positive words about our products. I am so sorry to hear you didn't receive a great experience from our delivery company. We will be sure to look into this further to ensure this does not happen again.
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Jeremy Wright
11 months ago
Date of purchase: 04/10/2023
What Jeremy Wright said about White Horse Energy:
The order process was good, and the wood looks good, but the driver wouldn't drive the pallet into the space I'd made in the garage. He had a powered trolley jack and it was a clear run of maybe 15m b
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are so sorry to hear you didn't receive first class delivery service. One of my colleague will be in contact soon to investigate this further to pass this information on to our delivery company, to ensure this does not happen again.
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David Sainsbury
Scarborough
11 months ago
Date of purchase: 09/10/2023
What David Sainsbury said about White Horse Energy:
Order received very quickly as advertised. From this and past experience , a very reliable company
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! Its great to hear such positive feedback about your process to ordering and receiving your pallet. We strive in making sure our customers receive first class service. We look forward to serving you again in the future.
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Fiona Bond
11 months ago
Date of purchase: 30/09/2023
What Fiona Bond said about White Horse Energy:
Exceptional service, fast delivery, very pleased
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! it is great to hear such positive feedback about your experience through out the process. We strive in ensuring our customers receive first class service.
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Trusted Customer
11 months ago
Date of purchase: 28/09/2023
Good service. Local delivery company adjusted the delivery vehicle to get down our lane.
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! Its great to hear such positive feedback about your service you received and delivery experience. We look forward to serving you again in the future.
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Trusted Customer
11 months ago
Date of purchase: 29/09/2023
We’re assuming the wood is as good as before - and appreciate being alerted to the discount order date! But the delivery was confusing. The mail sent to check tracking was superseded by a phone call
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are so sorry to hear about your delivery experience. We appreciate all your feedback and we will pass this on to our delivery company and ensure this does not happen again. We hope you serve you again soon.
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Kathryn Hardman
11 months ago
Date of purchase: 27/09/2023
What Kathryn Hardman said about White Horse Energy:
The ordering was as simple as ever with a good price. Given delivery dates between 2nd & 4th October. Rang to check 5th to check as wood not arrived and we had not heard anything. Was told there had b
...
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are so sorry to hear that your delivery was late and you felt a lack of communication with our team. We always want to ensure that our customer receive first class service. We hope to serve you again in the future.
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Tina Cook
11 months ago
Date of purchase: 09/10/2023
What Tina Cook said about White Horse Energy:
Very quick delivery, value for money.
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! Its great to hear such positive feedback. We thrive in making sure our customers are always happy and receiving first class service.
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Mark Bassant
11 months ago
Date of purchase: 27/09/2023
What Mark Bassant said about White Horse Energy:
Great service, just waiting fo the costs to reduce to pre covid.
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! It great to hear you received first class service. We appreciate your feedback and we will be sure to take this on board. Our team always want to make sure we are selling the best quality products at the best quality price.
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Trusted Customer
11 months ago
Date of purchase: 30/09/2023
Easy to do business with
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We strive in ensuring our customers receive first class service. We look forward to serving you again in the future.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.